topic Re: Help with New Account Setup - Need Admin Help! in Get Support

Help with New Account Setup - Need Admin Help!

jonnyh — Tue, 04 Jan 2022 18:24:39 GMT

I use Public Mobile no issues.

yesterday, I went to sign my wife up - but had to abandon the setup due to time issue. Today, I went to re-start the new account setup process and it won't let me. When I enter in my wife's current phone number, it tells me she already has a profile. But when I try to do a password reset, it says she doesn't have a profile with her email address. It seems I'm stuck in between somewhere. I would like to re-start the process of signing up and porting her number ASAP.

Re: Help with New Account Setup - Need Admin Help!

CaNuCk07 — Fri, 23 Dec 2016 19:00:28 GMT

@jonnyh Send a private message to the moderators with all your issues and account details. They will be albe tl help get you fixed up. @Shazia_K

Re: Help with New Account Setup - Need Admin Help!

Luddite — Fri, 23 Dec 2016 19:41:50 GMT

If you abandon activation after Step 1 the SIM card is flagged as activated. So, you become stranded. Only a moderator can repair it. In this situation include the affected SIM card number in your private message to them.

You will be working with a moderator now, but may find this post useful reading: http://productioncommunity.publicmobile.ca/t5/Getting-Started/BE-PREPARED/m-p/112014#M20827

Welcome aboard.

Re: Help with New Account Setup - Need Admin Help!

jonnyh — Fri, 23 Dec 2016 19:56:32 GMT

Thank you. How quickly do these things get taken care of? It's odd not having someone to call - so I'm assuming that I won't have to wait too long to get an answer?

Re: Help with New Account Setup - Need Admin Help!

Luddite — Fri, 23 Dec 2016 20:01:20 GMT

Response time is not quite back to normal, but I expect you will have a response within 24 hours.

Re: Help with New Account Setup - Need Admin Help!

jonnyh — Fri, 23 Dec 2016 20:03:42 GMT

Oh...wow. 24 hours!! That's insane. LOL. I was expecting a few minutes. Under an hour at least...

If they're going to replace real tech support with this "community" I'm thinking they might need to be a bit faster than this...

Thanks for your help.

Re: Help with New Account Setup - Need Admin Help!

nikunj4 — Fri, 23 Dec 2016 20:44:18 GMT

@jonnyhDue to the Fall Promo which was a great unexpected success. MODs have been busy trying to resolve issues for people who are having network issues.

I had very similar issue as you. I registered and my card was charged, but I could not log-in to Self-Serve and when I tried to reset password it said account doesn't exist. I just PM'ed a MOD and within 24 hrs the issue was resolved.

Re: Help with New Account Setup - Need Admin Help!

hans1954 — Tue, 25 Dec 2018 23:01:51 GMT

Just set up Public Moblie account on iphone 5se, switching over from Rodgers, is compatable with Public Sim card but phone says that Sim is not supported??? Account: 10000001577171

Thank you for your Help with this matter. Hans Sahlen

Re: Help with New Account Setup - Need Admin Help!

cin7 — Wed, 26 Dec 2018 00:30:53 GMT

@hans1954

Only the mods can look into your account and address the issue. This is a public forum, so please remove your account # for safety/security.

Click on the envelope icon on the top right corner of the Community page to send a private message to the Moderator_Team.

They will contact back via Private Message with further instructions.

Good luck!

Re: Help with New Account Setup - Need Admin Help!

mimmo — Wed, 26 Dec 2018 00:48:21 GMT

@hans1954 are you sure your iphone is unlocked? It was only last year that phones started to be sold unlocked. If this is infact the case your only option is to call rogers and have them unlock it for you.

Re: Help with New Account Setup - Need Admin Help!

Tav — Wed, 26 Dec 2018 01:25:21 GMT

@nikunj4 wrote:
@jonnyhDue to the Fall Promo which was a great unexpected success. MODs have been busy trying to resolve issues for people who are having network issues.

I had very similar issue as you. I registered and my card was charged, but I could not log-in to Self-Serve and when I tried to reset password it said account doesn't exist. I just PM'ed a MOD and within 24 hrs the issue was resolved.

Try the create account option. It seems when the activation doesn't complete full it doesn't create a profile. I had to do so for mine.