topic Re: Defective SIM in Get Support

Defective SIM

emma_m — Wed, 05 Jan 2022 17:23:57 GMT

Hi,

I have been out of Canada and therefore switched my PM SIM out for my British one. My SIM is now not working, showing as 'no sim'. It is definitely not hardware or locked handset related. I think honestly I have damaged it myself by accident as it is a little crooked... Can I get a replacement and keep the same number, and how?

Thanks!

Re: Defective SIM

Dunkman — Wed, 05 Aug 2020 01:15:26 GMT

@emma_m

How long were you out of country? If you account was suspended more than 90 days, your PM account is permanently closed and your phone number lost. You will then need to buy a new SIM card and activate a new number.

Re: Defective SIM

Lorca — Wed, 05 Aug 2020 01:20:22 GMT

If it's been less than three months you can get a new SIM card at one of the many stores that have them, or order on this website. Then you can do it yourself by switching the sim on your account.

Re: Defective SIM

gblackma — Wed, 05 Aug 2020 01:21:50 GMT

@emma_m if its been less than 90 days. Buy a replacement SIM and use the change sim option in your self service account. Welcome back. Stay safe.

Re: Defective SIM

esjliv — Wed, 05 Aug 2020 01:23:13 GMT

@emma_m wrote:
Hi,
I have been out of Canada and therefore switched my PM SIM out for my British one. My SIM is now not working, showing as 'no sim'. It is definitely not hardware or locked handset related. I think honestly I have damaged it myself by accident as it is a little crooked... Can I get a replacement and keep the same number, and how?

Thanks!

Hi @emma_m , Yes, you can get a new SIM with the same number, as long as your account was not suspended for more than 90 days (as @Dunkman posted).

On your SELF SERVE account, you can change the SIM number in your OVERVIEW, under My Profile

Re: Defective SIM

computergeek541 — Wed, 05 Aug 2020 01:38:23 GMT

@emma_m wrote:
Hi,
I have been out of Canada and therefore switched my PM SIM out for my British one. My SIM is now not working, showing as 'no sim'. It is definitely not hardware or locked handset related. I think honestly I have damaged it myself by accident as it is a little crooked... Can I get a replacement and keep the same number, and how?

Thanks!

A replacement sim card can be purchased online from https://store.publicmobile.ca/products/triple-punch-sim-card and can be shipped to any address in Canada that you wish.

Re: Defective SIM

emma_m — Wed, 05 Aug 2020 16:51:23 GMT

Hi,

Thanks for the response. I 'paused' my plan by taking off auto pay, but started paying again before the 90 days was up to make sure I could keep my account and phone number, so it shouldn't be that! I hope not, as I'm paying for my plan!