topic Private Number Coming up on only one Number ???? in Get Support

Private Number Coming up on only one Number ????

cossak2007 — Wed, 05 Jan 2022 17:24:01 GMT

I have a Moto Z android phone.

Am a volunteer driver for a non profit agency

Phone display comes up as Private on incoming call .from agency.

Everything good at their end.

I had their staff call their personal phones from company and all have reported that the agency name and phone number shows up...NOT Private like mine.

When they call me and I have their name and phone number in my contacts, it comes up as Private.

Have contacted Motorola for support and we did many things with no solution.

Motorola said it was my cell service provider issue.

Yesterday I did a Factory reset.....same result

Last night I flashed the latest Motorola stock rom....same result as I had agency call me again this morning and Private again.

Coming in as Private does not give me the option of setting a distinct ringtone for the number.

Only one contact and phone number in my contacts that has this issue.

At wits end.

Help 🙂

Terry

Re: Private Number Coming up on only one Number ????

gblackma — Thu, 09 Jul 2020 17:34:01 GMT

@cossak2007 is it only happening for this particular business number? Thanks. Stay safe.

Re: Private Number Coming up on only one Number ????

gpixel — Thu, 09 Jul 2020 17:41:49 GMT

@cossak2007 contact customer support here maybe they can provide some insight. that's odd if it's only one number.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

make sure to check your inbox(top right corner envelope icon) periodically, for a message

Re: Private Number Coming up on only one Number ????

cossak2007 — Thu, 09 Jul 2020 17:36:24 GMT

Yes...very very strange .....have deleted contact and re entered contact etc and same Private number result.

Re: Private Number Coming up on only one Number ????

cossak2007 — Thu, 09 Jul 2020 17:41:15 GMT

Already set as Network Default...other options on screen are Hide Number and Show Number.

It only shows Private for this one contact.

Under this contact it shows all incoming and outgoing calls with the phone number

Re: Private Number Coming up on only one Number ????

gblackma — Thu, 09 Jul 2020 17:42:48 GMT

@cossak2007 try turning on your caller id Open the Phone app, then tap Menu>Settings>Call Settings>Additional Settings, and make sure Caller ID is turned on. Does this also happen with numbers that are in your contacts? had the same problem. Try to reload your phone.

How to turn on caller ID. To display the caller's identity on your phone's call screen, dial *234#.

Stay safe.

Re: Private Number Coming up on only one Number ????

cossak2007 — Thu, 09 Jul 2020 17:45:11 GMT

tried the phone code but get error connection problem or invalid MMI code

Re: Private Number Coming up on only one Number ????

cossak2007 — Thu, 09 Jul 2020 17:47:29 GMT

Phone settings ..Caller ID default network on

Re: Private Number Coming up on only one Number ????

gblackma — Thu, 09 Jul 2020 17:48:37 GMT

Im stumped @cossak2007 , calling for technical help. @Nezgar , @computergeek541 , @sheytoon amd @Korth . Please help. Thanks.

Re: Private Number Coming up on only one Number ????

gpixel — Thu, 09 Jul 2020 17:50:15 GMT

@cossak2007 try logging into your self serve and putting your phone in lost/stolen mode and then disabling it to try and reset the sim network

Re: Private Number Coming up on only one Number ????

Nezgar — Thu, 09 Jul 2020 17:54:03 GMT

Well... First rule out your phone as the issue by trying your sim in a different phone and having them try to call. Then would be nice to confirm if they can call anyone else you know on Public Mobile to see if they see private caller as well.

Then try forwarding your public Mobile phone to another line that has caller ID, and see if it comes through when they call your public mobile number...

Re: Private Number Coming up on only one Number ????

cossak2007 — Thu, 09 Jul 2020 17:54:51 GMT

Last resort for now but thanks...have left issue with moderator group and see what they come up with and then will try your solution...:)

Re: Private Number Coming up on only one Number ????

plmzaqplmzaq100 — Thu, 09 Jul 2020 17:54:56 GMT

if it's an incoming call that reads private number the person who is calling you has his/her call settings on hide number and should change it to network default or show number

Re: Private Number Coming up on only one Number ????

cossak2007 — Thu, 09 Jul 2020 18:09:29 GMT

Put Sim card into my backup Asus phone.

Incoming call from agency still coming up as Private 🙂

Re: Private Number Coming up on only one Number ????

cossak2007 — Thu, 09 Jul 2020 18:11:02 GMT

Put Sim card into my backup phone...same result 🙂

Re: Private Number Coming up on only one Number ????

gblackma — Thu, 09 Jul 2020 18:16:09 GMT

@cossak2007 Is it every number from this business. Or one person's? Thanks.

Re: Private Number Coming up on only one Number ????

geopublic — Thu, 09 Jul 2020 19:01:55 GMT

@cossak2007 Did you recently change your number? When did this start happening?

Re: Private Number Coming up on only one Number ????

cossak2007 — Thu, 09 Jul 2020 19:02:22 GMT

All of the phones in office are the same number.....

Re: Private Number Coming up on only one Number ????

geopublic — Thu, 09 Jul 2020 19:07:16 GMT

@cossak2007 What about your Public Mobile number?

Re: Private Number Coming up on only one Number ????

cossak2007 — Thu, 09 Jul 2020 19:08:42 GMT

Have had same number for years and about 3 years with Public Mobile.

Issue started about 4 months ago before pandemic.

But Support Services closed office and suspended services March 13th and resumed about 3 weeks ago.