topic Re: Logging in problems. in Get Support

Logging in problems.

Angelic_Fille90 — Tue, 04 Jan 2022 18:24:35 GMT

Hello fellow Public Mobile users,

Has anyone other than me been having problems logging into the Self Serve part of the website?

I am trying since earlier this month to get in but it keeps saying my E-Mail and cellphone number are not resigtered or found, yet they BOTH ARE.

What is up with this website?

Re: Logging in problems.

Martin — Sat, 25 Apr 2015 18:28:42 GMT

Hello,

Unfortunately, the server experiences problems from time to time.

With regard to your problem,
1: have you cleared the cache and history
2: did you try another browser to access your account
3: did you turn your phone's power off and on
4: if the above don't work, Cyber will give you detailed instructions regarding how to contact PM by web mail

Good luck!

Re: Logging in problems.

Martin — Sat, 25 Apr 2015 18:33:03 GMT

Hello,

If you have the time, would you mind adding your post to "We're Listening"?

I'm collecting problems to be presented to PM on a weekly basis in an organized fashion.

Thanks in advance!

Re: Logging in problems.

Martin — Sat, 25 Apr 2015 18:38:14 GMT

Hello,

Did you go 90 or more days since your plan expired before attempting to pay?

If so, your account and phone number have been deleted from the computer system, and you have to start over again as a Beta invitee.