topic Re: Auto pay FAILS in Get Support

Re: Auto pay FAILS

therese1275 — Wed, 05 Jan 2022 17:23:13 GMT

HI - MY ACCOUNT KEEPS FAILING TO ALLOW AUTOPAY - VALID CREDIT CARD, ETC.

SO MY ACCOUNT SUSPENDS FORCING ME TO MANUALLY PAY - WASTING TIME & LOSING IMPORTANT WORK CALLS.

Re: Auto pay FAILS

gblackma — Tue, 07 Jul 2020 20:18:47 GMT

@therese1275 since this keeps happening to you. I would recommend that whenever you get the payment reminder text from 611. To log into your self service account and use the one time payment option in your self service to manually deposit the cost of your plan. So that it doesn't interrupt your service. Stay safe.

Re: Auto pay FAILS

Pawprints1986 — Tue, 07 Jul 2020 20:23:56 GMT

I thought that's what they may have been fixing... Guess not? 🤷

Re: Auto pay FAILS

gpixel — Tue, 07 Jul 2020 21:57:49 GMT

@therese1275

HI - MY ACCOUNT KEEPS FAILING TO ALLOW AUTOPAY - VALID CREDIT CARD, ETC.

SO MY ACCOUNT SUSPENDS FORCING ME TO MANUALLY PAY - WASTING TIME & LOSING IMPORTANT WORK CALLS.

if you are using this service for work I suggest making 2-3 month payments in advance so you can avoid having those issues. if you would like you can even pay for a year in advance. you will still qualify for the $2 discount and have the ability to switch plans and purchase add-ons with ease as your account has enough "available funds" at any given moment

Re: Auto pay FAILS

zearic — Fri, 10 Jul 2020 20:39:31 GMT

I have the same issue for my 2 accounts. Suddenly my auto pay failed.Credit card is valid but not working on PublicMobile. No notification, no email nor text reminder for the failure. The two phone services were down for several days until we found out that we cannot make a phone call or send text. That's not good!

I have to use another credit card to make it work. I'll see what happen next autopay.

Re: Auto pay FAILS

Naepalm — Fri, 10 Jul 2020 20:41:21 GMT

@zearic this is an ongoing issue, I would suggest topping up your account prior to the renewal date until this issue is fixed.

@Catherine_T @Tiana_V

Another Autopay issue. Can you clarify if PM is working on this ?

Auto pay FAILS - Help!!!

jwootst — Sun, 12 Jul 2020 01:27:57 GMT

I have autopay set up, and always charges my credit on the 9th. But it appears that the July 9th payment was not processed successfully, and put my account into suspended state. All my add-ons (data, long distance) disappeared. The funny thing is that I still got the monthly autopay credit credited. I checked the credit card, and everything seems good. How can I rectify the situation?

Re: Auto pay FAILS

Catherine_T — Mon, 13 Jul 2020 14:00:52 GMT

Hi Naepalm,

These issues have been flagged to our technical team.

Thanks!

Cat

Re: Auto pay FAILS

computergeek541 — Mon, 13 Jul 2020 14:07:12 GMT

@Catherine_T

Is there something going on that customers should know about, or are these isolated incidents?

Re: Auto pay FAILS

Barbie2 — Mon, 13 Jul 2020 14:25:55 GMT

This is good news. I have a friend I wanted to start with public and they actually will not come over because they dont want to lose service because of Auto Pay failing. I wonder how many other people have left because it is a hassle for them, when they do not want to have to think about their phone bill.

🤷‍♀️

Re: Auto pay FAILS

Anonymous — Mon, 13 Jul 2020 14:49:15 GMT

@Barbie2 wrote:
This is good news. I have a friend I wanted to start with public and they actually will not come over because they dont want to lose service because of Auto Pay failing. I wonder how many other people have left because it is a hassle for them, when they do not want to have to think about their phone bill.

🤷‍♀️

A part of me understands "set it and forget it" which is all very well for settings and configurations of things. But when it comes to money, I want control of what goes out. I don't do any automatic payments anywhere. I get a bill, I pay it on time. I see this heads up text from here and think well there's another month blown by and be very aware of the overnight renewal. Come the morning and there's a problem then I can manually pay and reactivate and be on my way. Or manually pay beforehand anyway making sure there's sufficient funds to pay the renewal.

Think of the heads up text as just another bill to pay.