topic Re: Data unusable /cannot change plan in Get Support

Data unusable /cannot change plan

Damian0313 — Wed, 05 Jan 2022 17:22:48 GMT

Hey so I’ve signed up for the $25/mo plan. Phone is a bit older (BlackBerry Bold 9900) but online says it should work with the 3G data that the plan offers. Load up internet and I keep getting a message saying “cellular data isn’t included in your plan”. Not a big deal I’ll just switch to the cheaper plan with no data. Load up the page in my account and the “current plan” section is entirely blank, along with the section for “available plans”.....

Re: Data unusable /cannot change plan

gblackma — Mon, 03 Aug 2020 14:49:25 GMT

@Damian0313 your SIM maynot have provisioned properly. Contact the moderators and ask them to reset your service for you. There are 2 ways to contact the Moderator Team:

Faster response- Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to the Moderator Team. Click here to get started.
Slower- Alternatively, you can send a private message to the Moderators by clicking here. You’ll need to be logged in to your Community account for the link to work.

Once connected to Simon, you will be asked to log in again with your community user name and password. Please do, this allows you to continue and send your message.
- Check your private message sent box (click on the envelope top right of your screen) to make sure the message was sent.

- Keep an eye on the envelope top right of your screen. The mods answer will show up there. When it does, you will be asked to verify your self service account, with your password and login. Doing so allows the process to continue. Stay safe.

Welcome to PM .

Re: Data unusable /cannot change plan

RossN — Mon, 03 Aug 2020 14:57:48 GMT

@Damian0313 wrote:
Hey so I’ve signed up for the $25/mo plan. Phone is a bit older (BlackBerry Bold 9900) but online says it should work with the 3G data that the plan offers. Load up internet and I keep getting a message saying “cellular data isn’t included in your plan”. Not a big deal I’ll just switch to the cheaper plan with no data. Load up the page in my account and the “current plan” section is entirely blank, along with the section for “available plans”.....

@Damian0313 hi if you decide to change plans do it for next renewal or you will lose the money you paid for this cycle as Public plans are prepaid and no refunds

Re: Data unusable /cannot change plan

gblackma — Mon, 03 Aug 2020 14:58:43 GMT

@Damian0313 While you wait for moderator response use this link to set up your APN settings

https://apn-canada.gishan.net/en/apn/public-mobile/blackberry-classic . Save them when finished and restart your phone. To check if they are correct, enable data and try sending an mms text message. Stay safe

Re: Data unusable /cannot change plan

computergeek541 — Mon, 03 Aug 2020 15:14:10 GMT

@Damian0313 wrote:
Hey so I’ve signed up for the $25/mo plan. Phone is a bit older (BlackBerry Bold 9900) but online says it should work with the 3G data that the plan offers. Load up internet and I keep getting a message saying “cellular data isn’t included in your plan”. Not a big deal I’ll just switch to the cheaper plan with no data. Load up the page in my account and the “current plan” section is entirely blank, along with the section for “available plans”.....

Sorry, but you're going to have to get a new phone. A Blackberry 9900 cannot be used for data at Public Mobile. Public Mobile does not offer BIS or BES services.

As for the blank plan in self serve, that's a bug that sometimes occurs. Just try again later and the details should be back. However, the issue isn't with your plan, but rather with your device. As for changing to a different plan, the only lower-priced plan is $15.

Re: Data unusable /cannot change plan

computergeek541 — Mon, 03 Aug 2020 15:08:52 GMT

@gblackma wrote:
@Damian0313 While you wait for moderator response use this link to set up your APN settings
https://apn-canada.gishan.net/en/apn/public-mobile/blackberry-classic . Save them when finished and restart your phone. To check if they are correct, enable data and try sending an mms text message. Stay safe

@gblackma

There isn't anything that moderators can do or the customer can do with APN settings to get data working. The customer's phone is incompatible with data services.

Re: Data unusable /cannot change plan

gpixel — Mon, 03 Aug 2020 16:11:39 GMT

@Damian0313 if you are deciding to change plans, I suggest choosing to change your plan on your next renewal date and not immediately. otherwise you will waste money and the $15 plan will replace the current $25 plan you're on and you will lose your unlimited outgoing calling