topic Re: public mobile is not accepting canadian master card for renew the automatic payment in Get Support

public mobile is not accepting canadian master card for renew the automatic payment

janusz21 — Wed, 05 Jan 2022 17:22:46 GMT

public mobile is not accepting canadian master card for renew the automatic payment---because i have 10$ plan which is not longer available i suspect this is the reason ----please fix it----i had no problem with the same Mcard when i singn in before

Re: public mobile is not accepting canadian master card for renew the automatic payment

Dunkman — Mon, 03 Aug 2020 14:22:43 GMT

@janusz21

Public mobile does accept credit cards from any Canadian bank. The payment system is finicky and if you try too many times, it locks you out.

Make sure that the address exactly matches the billing address. If apartment number, keep that section blank. Try clearing cache or go incognito mode on web browser.

If still having difficulties, then you will need to contact moderator:

To contact moderator via 2 methods:

Ticketing system - faster response time

Click on the question mark on the right lower corner of website to start ticketing process to contact moderator. Type: Contact moderator. Follow the prompts to submit ticket.

2 Send a private message to moderator through the following link :

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: public mobile is not accepting canadian master card for renew the automatic payment

gblackma — Mon, 03 Aug 2020 14:24:19 GMT

@janusz21 sometimes autopay fails. Try once more to apply payment. If your account is suspended, you may reactivate a suspended account online or by calling 611.
Via your account online
1. If you have already registered, or will first register, a credit card, go to step 2. OR deposit a voucher for at least your plan cost and go to step 3.
2. Go to the payment tab, select single payment and amount due.
3. Select the reactivate account button.
4. Restart your phone.
or Using 611 to make your payment: ( you need your 4 digit pin to buy an add on)
1. press 1 to make payment
2. press 2 credit card ( or 1 voucher)
3. press 1 amount due.
4. Restart your phone

If this fails contqct the moderators and ask them to apply payment and reactivate your service for you if necessary. There are 2 ways to contact the Moderator Team:

Faster response- Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to the Moderator Team. Click here to get started.
Slower- Alternatively, you can send a private message to the Moderators by clicking here. You’ll need to be logged in to your Community account for the link to work.

Once connected to Simon, you will be asked to log in again with your community user name and password. Please do, this allows you to continue and send your message.
- Check your private message sent box (click on the envelope top right of your screen) to make sure the message was sent.

- Keep an eye on the envelope top right of your screen. The mods answer will show up there. When it does, you will be asked to verify your self service account, with your password and login. Doing so allows the process to continue. Stay safe.

Re: public mobile is not accepting canadian master card for renew the automatic payment

gblackma — Mon, 03 Aug 2020 14:26:21 GMT

@janusz21 your card may be locked from too many attempts. Contact the moderators and ask them to apply payment and reactivate your service for you if necessary. There are 2 ways to contact the Moderator Team:

Faster response- Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to the Moderator Team. Click here to get started.
Slower- Alternatively, you can send a private message to the Moderators by clicking here. You’ll need to be logged in to your Community account for the link to work.

Re: public mobile is not accepting canadian master card for renew the automatic payment

gblackma — Mon, 03 Aug 2020 14:31:42 GMT

@janusz21 if your account is suspended, you may reactivate a suspended account online or by calling 611.
Via your account online
1. If you have already registered, or will first register, a credit card, go to step 2. OR deposit a voucher for at least your plan cost and go to step 3.
2. Go to the payment tab, select single payment and amount due.
3. Select the reactivate account button.
4. Restart your phone.
or Using 611 to make your payment: ( you need your 4 digit pin to buy an add on)
1. press 1 to make payment
2. press 2 credit card ( or 1 voucher)
3. press 1 amount due.
4. Restart your phone.