topic Re: New User: Applied for AutoPay, But The Fund Does Not Show in Get Support

New User: Applied for AutoPay, But The Fund Does Not Show

Choudhury — Wed, 05 Jan 2022 17:22:45 GMT

Hello,

I recently switched to PM for my cellphone carrier and applied for the AutoPay rewards. However, when I log into my account, the reward does not appear on the "Available Funds" header.

Also, I used a reference code when activating, but the $10 credit is also not visible.

Can someone please assist me with these issues?

Sincerely,

Choudhury

Re: New User: Applied for AutoPay, But The Fund Does Not Show

Staliger — Mon, 06 Jul 2020 16:56:52 GMT

@Choudhury You will get 10$ within 72 hours. Regarding Autopay, you will get 4$ off for your next cycle within 30 days, and after that, 2$ off every 30 days. Welcome to PM!😉

Re: New User: Applied for AutoPay, But The Fund Does Not Show

gblackma — Mon, 06 Jul 2020 16:58:05 GMT

@Choudhury the $10 refer a friend credit usually appears within 72 hours of activation. Everyone pays full price upon activation. You will then get the first $2 autopay credit in a few days and it will be applied along with your second 30 cycles autopay credit to your next bill. In total, coupled with the refer a friend you will get $14 off your next bill ( $4 in autopay and $10 in refer a friend). Welcome to PM. Stay safe.

Re: New User: Applied for AutoPay, But The Fund Does Not Show

Triguy — Mon, 06 Jul 2020 16:58:03 GMT

It can take 72 hours for your referral award. The auto pay should be applied on your next billing cycle.

Re: New User: Applied for AutoPay, But The Fund Does Not Show

tabi159w — Mon, 06 Jul 2020 18:05:58 GMT

You won't receive autopay rewards in your first month with Public Mobile. They will begin with your second month and so on. Regarding the $10 credit, that may take up to 72 hours to appear so be patient.

Re: New User: Applied for AutoPay, But The Fund Does Not Show

Choudhury — Mon, 06 Jul 2020 18:44:20 GMT

Then I should wait 72 hours and check if I get it by then, right? And for Autopay, I get $4 first and then $2 every 30 days?

Re: New User: Applied for AutoPay, But The Fund Does Not Show

Choudhury — Mon, 06 Jul 2020 18:45:41 GMT

So then $4 off for first payment, and then $2 off from every 30 day billing period?

Re: New User: Applied for AutoPay, But The Fund Does Not Show

gblackma — Mon, 06 Jul 2020 18:47:29 GMT

Yes @Choudhury you will get a $2 autopay credit and on renewal another $2 for a total of $4. And afterwards $2. Stay safe.

Re: New User: Applied for AutoPay, But The Fund Does Not Show

Choudhury — Mon, 06 Jul 2020 18:50:09 GMT

Got it!

Thank you so much for your quick response!