topic Re: SIM Card Activation in Get Support

SIM Card Activation

emzee — Wed, 05 Jan 2022 17:22:44 GMT

I keep getting an 'Invalid SIM' message when trying to activate my SIM card. The number entered into the field is correct

Re: SIM Card Activation

Jb456 — Mon, 03 Aug 2020 09:00:17 GMT

Did you pass the payment section?

If yes check if your card was charged.

If it was charged put your sim card in your phone it will likely work.

If it does work and you were charged go to link below to create your self serve account.

https://selfserve.publicmobile.ca/self-registration/

If you were not charged. System locks sim for 50 minutes. Wait one hour, clear internet cookie/history cache open a fresh browser in incongnito mode and try again.

Don't forget a referral code for a $10 sign up bonus. If you used one and were charged and service works the credit will be applied within 72 hours.

Welcome to Public Mobile 🙂

Re: SIM Card Activation

gpixel — Mon, 03 Aug 2020 09:16:32 GMT

@emzee if you are still having issues and can't seem to resolve it you can contact customer support here

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

make sure to check your inbox(top right corner envelope icon) periodically, for a response