topic Re: My US Roaming add on didn't work can I get my money back in Get Support

My US Roaming add on didn't work can I get my money back

Ddaryl008 — Wed, 05 Jan 2022 17:22:42 GMT

My US roaming add on didn't work can I get my money back

Re: My US Roaming add on didn't work can I get my money back

Jb456 — Mon, 03 Aug 2020 04:43:12 GMT

Do you know why it didn't work?

Did you actually buy it? As it's a two step process. 1 put money in account. 2 but the add-on. Is the money in your account or did you actually buy it?

When u bought it were you in USA or just going? The 10 days start right when you buy it.

Sometimes, depending where you are you have to manually switch networks from ATT to T-Mobile or vice versa.

In any event only Moderators can make the decision. Two ways to reach them.

2- or via private message at link below

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: My US Roaming add on didn't work can I get my money back

Anonymous — Mon, 03 Aug 2020 04:46:36 GMT

@Ddaryl008 wrote:
My US roaming add on didn't work can I get my money back

~~Earlier on in the Covid thing, the company offered reimbursements for people that bought US roaming add-ons. Maybe you'll get refunded anyway.~~

But did you in fact buy it? It's a bit non-intuitive. It seems like you had bought it bought but in fact you had only put money on your account. You would then need to go into the purchasing again and really actually buy it.

Do you still see the amount you paid in your Available Funds?

Edit: nope...that ended May 1. nvm

Re: My US Roaming add on didn't work can I get my money back

rliu1993 — Mon, 03 Aug 2020 04:50:29 GMT

ask the admin team to get your money back

Re: My US Roaming add on didn't work can I get my money back

ShawnC13 — Mon, 03 Aug 2020 05:45:15 GMT

@Ddaryl008 wrote:
My US roaming add on didn't work can I get my money back

How were you able to cross the border was this for urgent reasons? Sorry just haven't had a roaming question in a long time. Or were you trying to call the US from Canada? If the later you would need the US Canada long-distance calling add-on

Re: My US Roaming add on didn't work can I get my money back

Jb456 — Mon, 03 Aug 2020 05:58:21 GMT

@ShawnC13 lots of people can cross the border (by land) for many reasons doesn't have to be urgent reason's. Flights are still going there as well.