topic Re: Ticket in Get Support

Ticket

EEE — Wed, 05 Jan 2022 17:22:34 GMT

How do o send a ticket

Re: Ticket

computergeek541 — Mon, 03 Aug 2020 01:25:37 GMT

@EEE wrote:
How do o send a ticket

Please go to https://publicmobile.ca.ada.support/chat

Re: Ticket

Daps — Mon, 03 Aug 2020 01:28:24 GMT

@EEE

Create a moderator support ticket for help using the ? button at the right side bottom corner of this page.

Follow instruction to create support ticket.

Tell SIMon chatbot what is the issue.
Ask for "moderator"
SIMon will give your 2 choices. Click on the "Account-specific question"
Then, click on "No, I want a human"
Click "Submit a ticket. Click me!"

Re: Ticket

computergeek541 — Mon, 03 Aug 2020 01:28:05 GMT

@Daps wrote:
@EEE
Create a moderator support ticket for help using the ? button at the right side bottom corner of this page.
Tell SIMon what is the issue
2. Ask for "moderator"
3. SIMon will give your 2 choices. Click on the "Account-specific question"
4. Then, click on "No, I want a human"
5. Click "Submit a ticket"
6. Follow instruction to create support ticket.

There are ways to even skip those entire human/moderator/account specific question steps. It is, however, something that Public Mobile doesn't like seeing being discussed.

Re: Ticket

Staliger — Mon, 03 Aug 2020 01:43:18 GMT

@EEE Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to the Moderator Team. Click here to get started.

Re: Ticket

keitan — Mon, 03 Aug 2020 13:34:07 GMT

I believe you can create a ticket by clicking on the question mark icon on the bottom right

Re: Ticket

darlicious — Sat, 15 Aug 2020 14:22:02 GMT

@keitan

Indeed you can. Many can interact with simon just fine however if ai is not your thing it is perfectly acceptable to keep your sanity and use private messaging to contact them.