topic Re: sim card problem in Get Support

sim card problem

Brenda46 — Wed, 05 Jan 2022 17:22:08 GMT

About a month ago my phore stopped working - a sim card problem - I removed my sim card and reinserted [the phone was immediately active. When my bill came in I was charged 16.95 for a sim card. I did nit buy a sim card. I want a credit for thatcharge. Today again my phone has stopped working.. indacation a sim card problem. I can probablr fix this by removing and reinserting BUT I DO NOT ANT ANOTHER 16.95 CHARGE Pleas he;p me with this problem ASAP.

Re: sim card problem

Dunkman — Sun, 02 Aug 2020 16:14:54 GMT

@Brenda46

Are you sure it is a SIM card problem? Is it the monthly charge for $15 plan + taxes? If you want, please screenshot your payment history page. It would provide more useful information.

Re: sim card problem

Anonymous — Sun, 02 Aug 2020 16:16:29 GMT

@Brenda46 wrote:
About a month ago my phore stopped working - a sim card problem - I removed my sim card and reinserted [the phone was immediately active. When my bill came in I was charged 16.95 for a sim card. I did nit buy a sim card. I want a credit for thatcharge. Today again my phone has stopped working.. indacation a sim card problem. I can probablr fix this by removing and reinserting BUT I DO NOT ANT ANOTHER 16.95 CHARGE Pleas he;p me with this problem ASAP.

This sounds all very confusing.

Maybe post a screen snip of your payment history and we can help decipher what you're paying. Blank out personal info of course.

15*1.13=16.95

Edit: beat me to it

Re: sim card problem

computergeek541 — Sun, 02 Aug 2020 16:21:55 GMT

It sounds like you're on a $15 plan. To avoid being charged again, you need to disbale the autopay option in your account.

Re: sim card problem

Triguy — Sun, 02 Aug 2020 16:18:51 GMT

Sim cards are $10 plus tax. Can you post a screen shot of your account masking any personal info ?

Re: sim card problem

gblackma — Sun, 02 Aug 2020 16:30:48 GMT

@Brenda46 it seems that your autopay may have failed and your phone may have been suspended. Removing and reinserting the SIM caused your credit card to be charged $15 + 13% applicable taxes. $16.95 and reactivated your service. Check to see if you received your $2 autopay credit. If you didn't contact the moderators and ask them to look into it and to credit it for you. There are 2 ways to contact the Moderator Team:

Faster response- Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to the Moderator Team. Click here to get started.
Slower- Alternatively, you can send a private message to the Moderators by clicking here. You’ll need to be logged in to your Community account for the link to work.

Once connected to Simon, you will be asked to log in again with your community user name and password. Please do, this allows you to continue and send your message.
- Check your private message sent box (click on the envelope top right of your screen) to make sure the message was sent.

- Keep an eye on the envelope top right of your screen. The mods answer will show up there. When it does, you will be asked to verify your self service account, with your password and login. Doing so allows the process to continue. Stay safe.

Welcome to PM .

Thanks @hairbag1 👍corrected.

Re: sim card problem

hairbag1 — Sun, 02 Aug 2020 16:32:33 GMT

😎