topic 611 msg in Get Support

611 msg

LDS — Wed, 05 Jan 2022 17:22:04 GMT

Set up account on July 2 now 611 msg. Account was supposed to continue with auto pay on visa. Not happening. Why?

Re: 611 msg

hairbag1 — Sun, 02 Aug 2020 15:50:17 GMT

@LDS wrote:
Set up account on July 2 now 611 msg. Account was supposed to continue with auto pay on visa. Not happening. Why?

Your plan renews every 30 days...not 1 month. Are the phone features working right now ?

Re: 611 msg

kselmak — Sun, 02 Aug 2020 15:53:48 GMT

It's a known issue

Unit will need to reactivate manually.

Login and locate reactivate button, it will take you to payment page, if you have enough funds in your account then add one more dollar, if not just use the amount due. Then proceed with activation. Make sure you restart your phone.

If it's not working, you can try contacting moderators https://publicmobile.ca.ada.support/chat/

It could have been anywhere between the payment all the way to court card that failed. You may want to ask them to take a look. Also make sure that you are still registered for autopay. Don't worry manual payment will not void your reward, many do it

Re: 611 msg

geopublic — Sun, 02 Aug 2020 16:43:40 GMT

@LDS Unfortunately Auto-Pay at Public Mobile does not have a built-in retry mechanism so for any reason if it can't process payment due to network congestion, problems with their payment processor's system interface it will fail at random times.

Hopefully they fix it one day. Until then you need to manually reactivate your account or make a manual payment a couple of days before your plan renewal to avoid these random failures in the future.

Re: 611 msg

gpixel — Sun, 02 Aug 2020 19:05:27 GMT

@LDS if you haven't made a manual payment yet, try removing your sim and reinserting it to reactivate your account