topic Re: Invalid Sim but not acitvated in Get Support

Invalid Sim but not acitvated

dumpling1 — Wed, 05 Jan 2022 17:21:52 GMT

Trying to set up my wife for a new account

Got to the end of the setup and waiting for it to activate but then get an error.

So I had to go back to beginning of setup and now when I put in my sim card number it says it's invalid.

Clear cache and history still nothing

Re: Invalid Sim but not acitvated

Jb456 — Sun, 02 Aug 2020 04:31:58 GMT

Did you pass the payment section?

If yes check if your card was charged.

If it was charged put your sim card in your phone it will likely work.

If it does work and you were charged go to link below to create your self serve account.

https://selfserve.publicmobile.ca/self-registration/

If you were not charged. System locks sim for 50 minutes. Wait one hour, clear internet cookie/history cache open a fresh browser in incongnito mode and try again.

Don't forget a referral code for a $10 sign up bonus. If you used one and were charged and service works the credit will be applied within 72 hours.

Welcome to Public Mobile 🙂

Re: Invalid Sim but not acitvated

robtv — Sun, 02 Aug 2020 05:48:18 GMT

Log into your credit card account and see if there is a pending charge from Public Mobile.

- If yes, you were charged, then your SIM card should work. Just insert it into your unlocked phone and all should be fine.

- If no, you were not charged, then wait for 1 hour and try the activation process again (this time in an incognito/private browser)