topic Re: Make an update to ensure uninterrupted service in Get Support

Make an update to ensure uninterrupted service

scadaman — Wed, 05 Jan 2022 17:21:40 GMT

I received a text today telling me to login to my account to "Make an update to ensure uninterrupted service". I logged in but couldn't find anything to update. Anything I need to do?

Re: Make an update to ensure uninterrupted service

kselmak — Sat, 01 Aug 2020 20:38:47 GMT

Hope you didn't press any links
If you did I would advise you to go to Publicmobile.ca and change password and security question as well as mispell your name. Maybe it's legitimate but I wouldn't risk it, can you copy any links (don't click) and paste into a text file to see where they actually take you?

Does l your service work?

Re: Make an update to ensure uninterrupted service

cavemantoronto — Sat, 01 Aug 2020 20:45:02 GMT

@scadaman

I think you clicked on a fake link. They can make it look real. Public doesn't send anything telling you to log in. There is a payment reminder a few days before renewal.

Re: Make an update to ensure uninterrupted service

gblackma — Sat, 01 Aug 2020 20:49:44 GMT

@scadaman is your credit card expiring? Did you receive a new credit card. Could the text be a 2/2 611 message telling you to update it in your self service account. Stay safe.

Re: Make an update to ensure uninterrupted service

gpixel — Sat, 01 Aug 2020 20:50:23 GMT

@scadaman as @gblackma said check your credit card expiry login to your self serve and click on the "payment" tab and click on "manage my card" to update

Re: Make an update to ensure uninterrupted service

darlicious — Sat, 01 Aug 2020 20:49:13 GMT

@scadaman

Thats the first thing i thought......check your credit card expiry date like @gblackma says!

Re: Make an update to ensure uninterrupted service

kselmak — Sat, 01 Aug 2020 21:01:17 GMT

You are right @gblackma @gpixel

I overreacted, according to this post there should have been two texts

https://productioncommunity.publicmobile.ca/t5/Paying-for-your-service/Credit-Card-expiry-notification-email/m-p/536627/highlight/true#M46584

And the second one matches yours.

Just make sure it's from 611, still strange that there is only one.

Re: Make an update to ensure uninterrupted service

gblackma — Sat, 01 Aug 2020 21:03:24 GMT

@kselmak for some reason when I got one it was only the second one. Stay safe.

Re: Make an update to ensure uninterrupted service

darlicious — Sun, 02 Aug 2020 09:55:36 GMT

@kselmak

Wow thanks i learned something new today! I thought the credit card is expiring notification was a wishlist request......theres a couple members who should be very happy with this news. As I am late learning of it.....see folks day 360 and im still learning important new things on the community!

Re: Make an update to ensure uninterrupted service

Anonymous — Sat, 01 Aug 2020 21:36:58 GMT

@darlicious wrote:
@kselmak
see folks day 360 and im still learning important new things on the community!

Looking left...looking right...did you say darlicious knew everything?...did you say darlicious knew everything? No eh. Yeah I know I didn't. 🙂

Re: Make an update to ensure uninterrupted service

scadaman — Sun, 02 Aug 2020 16:34:13 GMT

I did not get a new credit card.

My credit card does not expire until 2025

The text was a 2/2 611 message but there was no reference to a credit card. The exact message was as follows:

Please visit https://selfserve.publicmobile.ca to make an update to ensure uninterrupted service. (2/2)

I logged into my account (not using the link) to check the expiry date for the credit card. There are 2 options: Replace this credit card or remove this credit card. Which option to I use just to check the expiry date?

Re: Make an update to ensure uninterrupted service

Triguy — Sun, 02 Aug 2020 16:37:16 GMT

I would suggest contacting a moderator. The system has issues with credit cards that have long expiry dates.

Here’s when and how to contact the Moderator Team:

Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to the Moderator Team. Click here to get started.
Alternatively, you can send a private message to the Moderators by clicking here. You’ll need to be logged in to your Community account for the link to work

Re: Make an update to ensure uninterrupted service

darlicious — Sun, 02 Aug 2020 21:47:48 GMT

@scadaman

You wont be able to check the expiry date it will just give you a blank form to refill the card information.

"Remove" removes all information from the system including the autopay permission.

"Replace" keeps information stored but allows you to update the information by refilling out the form with the same card but new info like address or expiry date or a different card altogether and leaves your autopay permission untouched.

Have you recently recieved this card with an expiry 5 years from now that is the maximum amount of years ahead most cards have.....unless you have recently updated the info it is due to have the expiry date updated. Best to do this change with a cleared browser history with one tab open in secret/incognito mode in chrome, firefox or safari to avoid error messages.

Re: Make an update to ensure uninterrupted service

computergeek541 — Mon, 24 May 2021 15:15:30 GMT

Re: Make an update to ensure uninterrupted service

vucliriel — Sun, 01 Aug 2021 16:26:17 GMT

I think this may be it, although THERE IS NO CLUE IN THE "2/2" 611 MESSAGE (Why is there no "1/2"?). I just checked my credit card and it does expire at the end of the month and my bank is in the habit of not sending a replacement until the last few weeks for 'security' reasons. Well at least this gives me an early warning, lol.

Recommendation: include the term 'update credit card' in the 611 message. How difficult could it be?

Re: Make an update to ensure uninterrupted service

darlicious — Mon, 02 Aug 2021 01:31:32 GMT

@vucliriel

You are one of the lucky ones.....the autopay credit card expiry warning text is still very YMMV. Most who don't pay attention to their automatic payments when they get a new card in the mail go thru service suspension from an autopay failure. I would love to know what triggers the reminder text from 611(pm) for sme but not others.