topic Re: No rewards in Get Support

No rewards

Jsixx — Wed, 05 Jan 2022 17:21:14 GMT

I’m not getting autopay rewards

Re: No rewards

hairbag1 — Wed, 01 Jul 2020 17:08:36 GMT

@Jsixx wrote:
I’m not getting autopay rewards

If you just started with PM using the Autopay...you won't see any Autopay reward until your next renewal when you'll see $4 for the renewal.

Re: No rewards

Triguy — Wed, 01 Jul 2020 17:09:10 GMT

Log into your self serve account to check. If you still need assistance then submit a ticket to a moderator.

Here’s when and how to contact the Moderator Team:

Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to the Moderator Team. Click here to get started.
Alternatively, you can send a private message to the Moderators by clicking here. You’ll need to be logged in to your Community account for the link to work.

Re: No rewards

gblackma — Wed, 01 Jul 2020 17:10:37 GMT

@Jsixx To get lost rewards contact the moderators and ask them to credit it. There are 2 ways to contact the Moderator Team:

Faster response- Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to the Moderator Team. Click here to get started.
Slower- Alternatively, you can send a private message to the Moderators by clicking here. You’ll need to be logged in to your Community account for the link to work.

Once connected to Simon, you will be asked to log in again with your community user name and password. Please do, this allows you to continue and send your message.
- Check your private message sent box (click on the envelope top right of your screen) to make sure the message was sent.

- Keep an eye on the envelope top right of your screen. The mods answer will show up there. When it does, you will be asked to verify your self service account, with your password and login. Doing so allows the process to continue. Stay safe.

Re: No rewards

Dunkman — Wed, 01 Jul 2020 17:13:58 GMT

@Jsixx

If you feeling comfortable, maybe screenshot your payment history page or overview page (omit any personal information) just to confirm that you are not getting autopay rewards. Usually, the reward will not be deducted until your payment date.

Re: No rewards

Staliger — Wed, 01 Jul 2020 17:24:49 GMT

@Jsixx It seems that you have a history with PM already. If your autopay is enabled, and you didn't receive 2$ off for months, I would contact moderators as was mentioned in previous posts.

Re: No rewards

kselmak — Wed, 01 Jul 2020 17:25:01 GMT

@Jsixx

Check if you are registered for autopay, I had to do it couple of times after changing card.

When you say you are not getting, is it that it doesn't even show in your rewards secretion, or is it that it shows but doesn't get deposited to the account on the renewal?

Please check your payment history to check.

Also keep in mind that you have to add the tax for your province (where your area code is from) to get the correct amount on your credit card bill. That in some cases ads up to about $2.

Cheers

Re: No rewards

popping — Wed, 01 Jul 2020 18:02:39 GMT

@Jsixx

Wnen you enable your autopay, you should see the $2 autopay reward on your overview page after login. Also check your payment history, you should receive $2 autopay credit for the current cycle. On your next renewal day, you will get $2 autopay added to your account before PM server taking enough fund from your autopay cc to pay for your renewal.

Re: No rewards

tabi159w — Wed, 01 Jul 2020 20:10:10 GMT

You won't have autopay rewards for your first month with Public Mobile, but you should see under rewards "Autopay: ($2)". If this isn't your first month with PM and you see the $2 under rewards, contact a Moderator.