topic Re: Active SIM card but no data in Get Support

Active SIM card but no data

mat_oli — Tue, 04 Jan 2022 18:24:18 GMT

I'm having a similar issue as the guy posting here:

http://productioncommunity.publicmobile.ca/t5/Phones-Hardware/active-sim-card-but-no-service/m-p/123261

My phone is showing 4 bars of service, but I'm unable to get data. I can make/receive calls just fine, but my phone isn't showing the little "4G" or "LTE" symbol it normally does next to the reception bars. I'm using a Galaxy S7 Edge, and have the "sp.mb.com" access point configured for mobile internet, I believe that's the one that came by default with the SIM card.

Can a moderator help out here?

Re: Active SIM card but no data

CaNuCk07 — Fri, 16 Dec 2016 14:49:17 GMT

@mat_oli For an issue like this thats probably something technical and not nevessarily the cause of PM, have a search through the forums, theres lots of helpful sources for people who had this resolved.

Maybe one of the oracles or community members who are technically inclined can help out cause its going to be awhile for a mod response.

Re: Active SIM card but no data

mat_oli — Fri, 16 Dec 2016 14:53:14 GMT

The thing is, it was working just fine last night..I haven't changed any settings on my phone at all.

You're right, hopefully someone more technical can help out?

Re: Active SIM card but no data

mimmo — Fri, 16 Dec 2016 14:55:37 GMT

silly question is data turned on? are you connected to wifi? If on wifi I you wont have lte showing.

are you sure all your apn settings are correct. maybe delete them and add them again.

PS just saw your reply saying that it was working before.

Re: Active SIM card but no data

CaNuCk07 — Fri, 16 Dec 2016 14:59:36 GMT

Maybe try a quick google search, i think there is a site that helps figure out APN settings for providers.

Either way im sure those setting are in the forums.

Re: Active SIM card but no data

mat_oli — Fri, 16 Dec 2016 15:21:32 GMT

My APN settings haven't changed, they're the same as when data was working yesterday, which is exactly the same as in this thread:

http://productioncommunity.publicmobile.ca/t5/Phones-Hardware/How-do-I-setup-data-and-APN-on-my-Android-phone/m-p/87#M9

I've tried rebooting my phone, popping the SIM card in and out, but all to no avail. I believe it's an account-level issue, which is why I requested moderator assistance initially. I'll try tagging them here.

@Shazia_K can you assist here? I can PM you my account details if required.

Re: Active SIM card but no data

mimmo — Fri, 16 Dec 2016 15:29:21 GMT

Private message Sharia with your phone number /.account number. That way she doesn't ask you for that info and reference this thread as well.

Re: Active SIM card but no data

mat_oli — Fri, 16 Dec 2016 15:39:47 GMT

Will give that a try, thanks mimmo.

Re: Active SIM card but no data

Rockdaddy22 — Fri, 16 Dec 2016 15:43:49 GMT

You could also try facebook, twitter or instagram support.

Re: Active SIM card but no data

mimmo — Fri, 16 Dec 2016 15:49:17 GMT

Just had a thought what does self-serve say your data usage is? Could you maybe have used all your data? Not sure how that would show on a phone...

Re: Active SIM card but no data

mat_oli — Fri, 16 Dec 2016 15:55:57 GMT

4408.769 / 12288 MB

Still got quite a bit of data left

Re: Active SIM card but no data

mat_oli — Fri, 16 Dec 2016 16:42:22 GMT

ok I'm the biggest dummy. I went back and checked the "mobile data" toggle in android settings, and it was off..thanks mimmo for your help!!

Ugh..I feel like such an idiot right now.

Re: Active SIM card but no data

Rockdaddy22 — Fri, 16 Dec 2016 16:43:09 GMT

Glad you figured it out 🙂

Re: Active SIM card but no data

mimmo — Fri, 16 Dec 2016 17:19:07 GMT

Happens to the best of us. Glad it's working again.

Re: Active SIM card but no data

MichelleS — Fri, 16 Dec 2016 20:16:36 GMT

You just need to set your APN settings then you'll be golden

Re: Active SIM card but no data

Rockdaddy22 — Sat, 17 Dec 2016 12:09:39 GMT

Actually he had data toggled off.

Re: Active SIM card but no data

Mary_M — Wed, 21 Dec 2016 22:22:35 GMT

Thank you for the update @mat_oli, it's always great reading success stories 🙂

Cheers,

Mary

Re: Active SIM card but no data

MeatShield — Sat, 16 Jun 2018 16:04:20 GMT

Was this problem solved?

Re: Active SIM card but no data

jp2 — Sat, 16 Jun 2018 16:19:08 GMT

Yes, this thread is old if you need help with a similar issue I recommend starting a new thread