topic No more data in Get Support

No more data

crosbyoverovi — Wed, 05 Jan 2022 17:21:01 GMT

I received a text from Public Mobile saying I have used 95% of my data but on my phone it only shows I used half of it. Now my data isn't working. Anyone know what to do? If not I can get more data for this month.

Re: No more data

Anonymous — Wed, 01 Jul 2020 02:56:01 GMT

@crosbyoverovi wrote:
I received a text from Public Mobile saying I have used 95% of my data but on my phone it only shows I used half of it. Now my data isn't working. Anyone know what to do? If not I can get more data for this month.

You need to reset your phone counter to the same 30 days of the service here for each renewal. It's 30 days...not a month.

You can buy the data add-on. You can change plans to a larger data bucket. You can ask the moderators to renew your plan early.

Re: No more data

crosbyoverovi — Wed, 01 Jul 2020 03:03:24 GMT

Where do I go to see what day my plan starts and ends?

Re: No more data

Anonymous — Wed, 01 Jul 2020 03:09:01 GMT

@crosbyoverovi wrote:
Where do I go to see what day my plan starts and ends?

Top of the overview page. Payment due before ...date. Or words to that effect. 611 can also tell you the date.

Re: No more data

tabi159w — Wed, 01 Jul 2020 03:09:05 GMT

Re: No more data

gpixel — Wed, 01 Jul 2020 03:14:45 GMT

too slow

Re: No more data

crosbyoverovi — Wed, 01 Jul 2020 03:13:59 GMT

It renews on July 5. What do you mean by asking the moderators to renew it early?

Re: No more data

Anonymous — Wed, 01 Jul 2020 03:15:45 GMT

@crosbyoverovi wrote:
It renews on July 5. What do you mean by asking the moderators to renew it early?

You go through the chatbot to contact the moderators aka customer service reps to get them to renew your plan before the 30 days. You won't get anything pro-rated though and you would have a new start date.

Re: No more data

gpixel — Wed, 01 Jul 2020 03:22:00 GMT

@crosbyoverovi you cannot renew your plan by yourself you can only change plans or purchase add-ons. if you want more data the moderators can reset your plan. and your new renewal date starts on the day it's reset

Re: No more data

AE_Collector — Wed, 01 Jul 2020 14:04:02 GMT

Easiest is to try to get by for 4 days...July 1-4.

Or Buying 1 Gb for $15 will get you back online right away. Any of the add-on remaining After the evening of July 4 when your plan renews will remain in the background to be used if this happens again in the future.

Requesting an early renewal just renews your monthly plan right now giving you a new 30 day plan now for the regular price (no pro-rating for the 4 days you have remaining on your current plan.

AE_Collector

Re: No more data

Daps — Wed, 01 Jul 2020 03:25:00 GMT

@crosbyoverovias other mention, your plan renews every 30 days. You can logon your account or dial 611 to see the next renewal date. If you check your payment history, you will see when your plan was last renewed.

If you need more data, 1 GB data add-on can be purchased for $15. Data add-ons will rollover on your account until the data is completely used. If it happens regularly that you'll run out of data, you may want to upgrade your plan.

https://www.publicmobile.ca/en/bc/get-help/articles/change-your-plan

Re: No more data

crosbyoverovi — Wed, 01 Jul 2020 03:31:18 GMT

I think it makes more sense to renew my monthly charge early then buy an add-on. I tried talking to the chat bot about renewing and contacting the moderator but no luck. Shouldn't you be able to renew on your own?

Re: No more data

Daps — Wed, 01 Jul 2020 03:36:10 GMT

@crosbyoveroviyou can change your plan on your own via the self serve account.

However the system isn't set up to allow you to renew to the same plan earlier.

To do this, you must make a payment to add the fund to your account.

Then contact moderators either by submitting a ticket or by sending a private message to moderator_team.

Re: No more data

crosbyoverovi — Wed, 01 Jul 2020 03:54:28 GMT

How do I submit a ticket or private message the moderators?

Re: No more data

JoyLuck — Wed, 01 Jul 2020 03:56:28 GMT

@crosbyoverovi wrote:
How do I submit a ticket or private message the moderators?

If you continue to have problems.

Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to the Moderator Team. Click here to get started.
Alternatively, you can send a private message to the Moderators by clicking here. You’ll need to be logged in to your Community account for the link to work.