topic Re: Update credit card, but for get the selfserve password,I can’t pay 💔 in Get Support

Update credit card, but for get the selfserve password,I can’t pay 💔

wangyinhua — Wed, 05 Jan 2022 17:20:59 GMT

Re: Update credit card, but for get the selfserve password,I can’t pay 💔

gpixel — Wed, 01 Jul 2020 01:23:57 GMT

@wangyinhua try using the forgot password link

if it's still not working contact customer support here

1. faster response time (use the chat bubble options, then click "submit a ticket, click me" option)
https://publicmobile.ca.ada.support/chat/

2. slower response times (not high priority)
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

make sure to check your inbox(top right corner envelope icon) periodically, for a message

Moderators are available from Monday to Friday from 8AM to Midnight EST and from Saturday and Sunday from 8AM to 10PM PM EST

Re: Update credit card, but for get the selfserve password,I can’t pay 💔

tabi159w — Wed, 01 Jul 2020 01:23:26 GMT

Have you tried going on the Forget Password link directly underneath the password box? It should have instructions for resetting your password. Alternatively, you could contact a Moderator.

Re: Update credit card, but for get the selfserve password,I can’t pay 💔

JoyLuck — Wed, 01 Jul 2020 01:24:05 GMT

@wangyinhua

Did you try to reset your password?

if you continue to have problems contact a moderator.

Contact the Moderator Team (Public Mobile representative) for assistance:

Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to the Moderator Team. Click here to get started.
Alternatively, you can send a private message to the Moderators by clicking here. You’ll need to be logged in to your Community account for the link to work

Re: Update credit card, but for get the selfserve password,I can’t pay 💔

dabr — Wed, 01 Jul 2020 01:25:17 GMT

@wangyinhua For now dial 611 to make your payment with a voucher or CC on file.

Did you try password reset? You will get a reset email quickly and should be able to reset your password in minutes. Otherwise you'd need to contact moderators by clicking on the ? mark bottom right of your screen which could take upwards of an hour or more for a response.

Re: Update credit card, but for get the selfserve password,I can’t pay 💔

wangyinhua — Wed, 01 Jul 2020 01:47:48 GMT

forgot password？ I can’t get

email, I don’t know why

Re: Update credit card, but for get the selfserve password,I can’t pay 💔

popping — Wed, 01 Jul 2020 01:49:00 GMT

@wangyinhua

Try the Forgot your password? link on the login page to reset your password.

You need the answer to your security question to verify that you are the ower of your account.

I just tried the Forgot your password? link and received reset password email within 1 minutes.

Try it for yourself.

Re: Update credit card, but for get the selfserve password,I can’t pay 💔

JoyLuck — Wed, 01 Jul 2020 01:50:56 GMT

@wangyinhua wrote:
forgot password？ I can’t get
email, I don’t know why

Clear your browser cache/history/cookies. Close browser and open a new browser in incognito/private mode. Also, you can try a different browser.

Re: Update credit card, but for get the selfserve password,I can’t pay 💔

dabr — Wed, 01 Jul 2020 01:57:42 GMT

@wangyinhua wrote:
forgot password？ I can’t get
email, I don’t know why

@wangyinhua Check your junk folder in case the reset email got directed there.

Re: Update credit card, but for get the selfserve password,I can’t pay 💔

tabi159w — Wed, 01 Jul 2020 02:10:40 GMT

Try contacting a Moderator then. They can help you get a temporary password.

Re: Update credit card, but for get the selfserve password,I can’t pay 💔

wangyinhua — Wed, 01 Jul 2020 02:19:12 GMT

How?

Re: Update credit card, but for get the selfserve password,I can’t pay 💔

JoyLuck — Wed, 01 Jul 2020 02:21:25 GMT

@wangyinhua wrote:
How?

If you continue to have problems with your credit card contact a moderator:

Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to the Moderator Team. Click here to get started.
Alternatively, you can send a private message to the Moderators by clicking here. You’ll need to be logged in to your Community account for the link to work.

Re: Update credit card, but for get the selfserve password,I can’t pay 💔

Daps — Wed, 01 Jul 2020 03:41:14 GMT

@wangyinhuawhile you are waiting for moderator_team to reply, if you are paying with a voucher or with the credit card you have on your account, you can dial 611 to make your payment

https://www.publicmobile.ca/en/bc/get-help/articles/pay-for-your-services-through-611