topic Re: Change number failed in Get Support

Change number failed

SG7 — Wed, 05 Jan 2022 17:20:47 GMT

I need to change number today and it says number changed failed.

Please do help

Re: Change number failed

gblackma — Fri, 31 Jul 2020 22:56:27 GMT

@SG7 do you mean change your number from within your self service account? It can only be done once per 30 day cycle. If you already did it, you have to wait for your next cycle. Stay safe.

Re: Change number failed

Jb456 — Fri, 31 Jul 2020 22:56:33 GMT

Have you recently changed your number? You're allowed one change per 30 days.

Orange arrow in your account.

Re: Change number failed

ShawnC13 — Fri, 31 Jul 2020 22:56:16 GMT

@SG7 wrote:
I need to change number today and it says number changed failed.
Please do help

You are allowed to change your number once every 30 days. Have you already done a number change recently?

Re: Change number failed

SG7 — Fri, 31 Jul 2020 22:59:21 GMT

Yes, I believe I did it once but more then 30days.

It should show in account when it was done

Re: Change number failed

gblackma — Fri, 31 Jul 2020 23:05:32 GMT

Sorry @SG7 the system will not allow you do it twice in a cycle. And there isnt a workaround. Stay safe. Are you trying to transfer/ port a number from another provider? Thanks.

Re: Change number failed

SG7 — Fri, 31 Jul 2020 23:07:10 GMT

Where do I check when it was last changed in account?

Re: Change number failed

gblackma — Fri, 31 Jul 2020 23:12:15 GMT

@SG7 I don't think theres a place to see that.

Re: Change number failed

SG7 — Fri, 31 Jul 2020 23:13:07 GMT

What's best way to reach customer support

Re: Change number failed

SG7 — Fri, 31 Jul 2020 23:13:51 GMT

Re: Change number failed

gblackma — Fri, 31 Jul 2020 23:15:05 GMT

@SG7 There are 2 ways to contact the Moderator Team( PM customer service):

Faster response- Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to the Moderator Team. Click here to get started.
Slower- Alternatively, you can send a private message to the Moderators by clicking here. You’ll need to be logged in to your Community account for the link to work.

Once connected to Simon, you will be asked to log in again with your community user name and password. Please do, this allows you to continue and send your message.
- Check your private message sent box (click on the envelope top right of your screen) to make sure the message was sent.

- Keep an eye on the envelope top right of your screen. The mods answer will show up there. When it does, you will be asked to verify your self service account, with your password and login. Doing so allows the process to continue. Stay safe.

Re: Change number failed

SG7 — Fri, 31 Jul 2020 23:24:29 GMT

Thank you

Re: Change number failed

Daps — Sat, 01 Aug 2020 00:21:06 GMT

@SG7 If you look at your usage history after logging on your account, you may be able to see your phone number that was in use. Your phone number is displayed in the text and call logs.