topic Re: Cell phone coverage in Get Support

Cell phone coverage

Eloihache4277 — Wed, 05 Jan 2022 17:20:38 GMT

I am living in Haut-Shippagan, N.B. and we have a poor cell phone coverage in my area, could you help resolve this problem?

Re: Cell phone coverage

gblackma — Tue, 30 Jun 2020 17:00:29 GMT

@Eloihache4277 if this is normal for your area, you may have to switch providers if there's one with better reception. is it only you with the problem? Or are there others with the same problem? Try switching your SIM into another phone to see if its a phone or PM problem. If you find its a PM problem, then contact the moderators and ask them to reset your account for you. There are 2 ways to contact the Moderator Team:

Faster response- Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to the Moderator Team. Click here to get started.
Slower- Alternatively, you can send a private message to the Moderators by clicking here. You’ll need to be logged in to your Community account for the link to work.

Once connected to Simon, you will be asked to log in again with your community user name and password. Please do, this allows you to continue and send your message.
- Check your private message sent box (click on the envelope top right of your screen) to make sure the message was sent.

- Keep an eye on the envelope top right of your screen. The mods answer will show up there. When it does, you will be asked to verify your self service account, with your password and login. Doing so allows the process to continue. Stay safe.

Re: Cell phone coverage

gpixel — Tue, 30 Jun 2020 18:18:26 GMT

@Eloihache4277 you should have good coverage in that area... is the coverage bad only in certain areas or all over?

what is the make and model of the phone?

try restarting your device and enable airplane mode for 30 seconds then disable it again

Re: Cell phone coverage

Luddite — Tue, 30 Jun 2020 18:24:19 GMT

@Eloihache4277

You can check coverage here: https://www.publicmobile.ca/en/bc/coverage. PM/Koodo/Telus/Bell will all be about the same.
Try setting your phone to 3G instead of LTE/auto. It is often a more stable connection and will still provide all services. In fact, it's required for calling even if LTE is better ion your area.

Re: Cell phone coverage

Nezgar — Tue, 30 Jun 2020 20:12:08 GMT

@Luddite wrote:
Try setting your phone to 3G instead of LTE/auto.

This is also a good check to see if you are able to connect with 3G in the problem area. If there is LTE coverage but no 3G signal, data may work but calls will not.

@Eloihache4277Also take a look at this map which illustrates the exact tower sites. Zoom into the Haut-Shippagan area and it may provide a little more insight where your signal may be coming from compared to the regular coverage map:

http://www.ertyu.org/steven_nikkel/cancellsites.html