topic Re: Reference number in Get Support

Reference number

Ngoc — Wed, 05 Jan 2022 17:20:33 GMT

Hi! I want to know if I can change reference number after I got my account set up?

Re: Reference number

will13am — Fri, 31 Jul 2020 16:24:21 GMT

@Ngoc , what do you mean by reference number? I am not sure there is such a thing.

Re: Reference number

gblackma — Fri, 31 Jul 2020 16:25:15 GMT

@Ngoc if you mean your alternate phone number you can change/ delete it if everthing is working properly. Welcome to PM. Stay safe.

Re: Reference number

hairbag1 — Fri, 31 Jul 2020 16:25:49 GMT

@Ngoc wrote:
Hi! I want to know if I can change reference number after I got my account set up?

Ask a family member or friend with a pm account for their referal code.

Re: Reference number

popping — Fri, 31 Jul 2020 16:27:03 GMT

@Ngoc wrote:
Hi! I want to know if I can change reference number after I got my account set up?

Do you mean the refer-a-friend code to get $10 credit?

If you entered a wrong code due to typo, create a moderator support ticket for help.

https://publicmobile.ca.ada.support/chat/

Re: Reference number

Ngoc — Fri, 31 Jul 2020 16:28:38 GMT

Yeah, I mean friend reference code. But I want to change the code if it’s possible.

Re: Reference number

shep22 — Fri, 31 Jul 2020 16:31:24 GMT

@Ngoc hi it is possible if you contact the moderators ask Simon the robot here to speak to a human to generate a ticket mention referral code check envelope top right for a response they usually reply between 2-48 hours

Re: Reference number

gpixel — Fri, 31 Jul 2020 16:32:01 GMT

@Ngoc hi unfortunately you cannot change your referral code. one user already tried asking the mods to change it with no success

Re: Reference number

popping — Fri, 31 Jul 2020 16:42:07 GMT

@Ngoc wrote:
Yeah, I mean friend reference code. But I want to change the code if it’s possible.

Why you want to change the refer-a-friend code?

Referral code cannot be changed. Only a typo update is allowed.

Re: Reference number

geopublic — Fri, 31 Jul 2020 16:35:54 GMT

@Ngoc wrote:
Yeah, I mean friend reference code. But I want to change the code if it’s possible.

@Ngoc To submit a ticket to the Public Mobile please start a conversation with the Public's virtual assistant, SIMON by clicking this link.

Enter Mod at the Ask me anything prompt and hit return
Select Account-specific question
Select No, I want a human
Select the Click me! link

In your message explain that you entered the wrong referral and provide them wit the correct one and ask if it would be possible to correct it.

The message will be received by Public Mobile and they will respond to it. You will receive a response in your private message inbox.

Please note that account verification may be required when contacting the Public Mobile Moderator Team.

Hope this helps!

Re: Reference number

Ngoc — Fri, 31 Jul 2020 16:37:05 GMT

Thank you.

Re: Reference number

Ngoc — Fri, 31 Jul 2020 16:38:21 GMT

Great. Thanks.

Re: Reference number

ShawnC13 — Fri, 31 Jul 2020 16:46:57 GMT

@Ngoc wrote:
Great. Thanks.

Once you have used a referral code I think it stays that way. There is no way to transfer referrals. Why do you want to change it?

Re: Reference number

AE_Collector — Fri, 31 Jul 2020 16:49:03 GMT

So many questions later have we narrowed this down to being a request by @Ngoc to have HIS/HER Referal code that they give to friends changed to a different one? Presumably because it is a confusing code likely including 0-O and or 1-l-L and or 5-S in it? From the day that Referal codes were changed from being 10 digit phone numbers to these 6 digit Referal codes many have asked “What were they thinking” when they didn’t simply remove these confusing letters/numbers from being assigned. But...it is what it is.

AE_Collector

Re: Reference number

kselmak — Fri, 31 Jul 2020 17:29:43 GMT

@Ngoc

In the case that you successfully used a code but charged your mind and want to use a different one.

People tried to do it and they were told the only way you can do that is to open brand new account and use the correct code.

One person however managed to do it as that person was tricked into using different code, it was a sales person who entered the wrong (possibly their own) code instead of the one provided by the customer. They were persistent and they succeeded.

So maybe you could give it a try.

In the case where you forgot to use it or it was invalid so that you didn't get h your referral credit (hence your account is not linked to any referral code) then moderators will help you and add it manually

https://publicmobile.ca.ada.support/chat/