topic No option to add a new credit card/remove old one - Autopay in Get Support

No option to add a new credit card/remove old one - Autopay

mabmarkus — Wed, 05 Jan 2022 17:20:19 GMT

Hi,

so I'd like to change the card I'm using for autopay. In my self serve when i remove autopay it removes my existing card, but when I enroll in auto pay again, there's no option to add a new card. It simply uses previous card information. Can someone point me how to remove the old card so I can add a new one, or update the current information? Thanks!!

Stay safe 😉

Re: No option to add a new credit card/remove old one - Autopay

gblackma — Mon, 29 Jun 2020 22:23:23 GMT

@mabmarkus go here

When entering your debit/ credit card information:
1. Enter the credit card address exactly as it appears on your statement ( capitalize all if necessary ).
2. Leave the apartment field blank, if applicable enter your apt in the street address field ie xxx - street address.
3. Enter your postal code without spaces ( if there is a space on the credit card statement then enter the first 5 digits only with the space).

Stay safe

Re: No option to add a new credit card/remove old one - Autopay

Danchvn — Mon, 29 Jun 2020 22:24:48 GMT

@mabmarkus Follow instructions as indicated by @gblackma and you should be good.

You may however have to use incognito mode on your browser if options aren't displaying for you correctly.

Re: No option to add a new credit card/remove old one - Autopay

Dunkman — Mon, 29 Jun 2020 22:25:54 GMT

@mabmarkus

Website can be finicky. Try clearing cache, different web browser or incognito mode. Chrome incognito seems to work well with this website.

Re: No option to add a new credit card/remove old one - Autopay

dabr — Mon, 29 Jun 2020 22:26:45 GMT

@mabmarkus wrote:
Hi,
so I'd like to change the card I'm using for autopay. In my self serve when i remove autopay it removes my existing card, but when I enroll in auto pay again, there's no option to add a new card. It simply uses previous card information. Can someone point me how to remove the old card so I can add a new one, or update the current information? Thanks!!

Stay safe 😉

@mabmarkus Make sure to clear your cache/cookies on your browser, also enable incognito/private mode too. You can either remove your old CC first or choose replace my CC. Both options have worked for me.

Re: No option to add a new credit card/remove old one - Autopay

mabmarkus — Mon, 29 Jun 2020 22:29:16 GMT

Y'all are forum gods. Thank you, and good day Sers/Madams.

👾

Re: No option to add a new credit card/remove old one - Autopay

7604 — Mon, 29 Jun 2020 23:54:10 GMT

HI,

PLEASE CLICK ON MAKE ON PAYMENT AND THEN CLICK ON MANAGE CREDIT AND DEBIT CARD .WHEN YOU CLICK ON THAT YOU ABLE TO CHANGE YOUR CREDIT CARD NUMBER.