topic Re: Funds not showing updated balance? in Get Support

Funds not showing updated balance?

mobileguy — Wed, 05 Jan 2022 17:20:01 GMT

So my renewal is on July 2nd. I have 4 dollars of funds remaining. I went and made a payment to cover the amount due. I never got any confirmation that the payment was successful. So I tried again but got a message saying that I already have enough funds in my account to cover next month’s renewal. But my available funds still show 4 dollars. Usually when I do this, the funds get updated right away. Thoughts?

Re: Funds not showing updated balance?

RossN — Mon, 29 Jun 2020 01:57:49 GMT

@mobileguy hi dial*611 see what it says😁

Re: Funds not showing updated balance?

mobileguy — Mon, 29 Jun 2020 02:00:54 GMT

@RossN , I dialed the number and it says I have a balance of 4 dollars. This is not looking good.

Re: Funds not showing updated balance?

Staliger — Mon, 29 Jun 2020 02:02:03 GMT

@mobileguy Go to your self-service account and select a manual payment with "other" amount. You can transfer any amount you want no matter how much you have in available funds.

Re: Funds not showing updated balance?

hairbag1 — Mon, 29 Jun 2020 02:02:32 GMT

@mobileguy wrote:
So my renewal is on July 2nd. I have 4 dollars of funds remaining. I went and made a payment to cover the amount due. I never got any confirmation that the payment was successful. So I tried again but got a message saying that I already have enough funds in my account to cover next month’s renewal. But my available funds still show 4 dollars. Usually when I do this, the funds get updated right away. Thoughts?

I just add $$ to my Available Funds...then when the renewal happens, I'm covered.

Re: Funds not showing updated balance?

Anonymous — Mon, 29 Jun 2020 02:04:48 GMT

@mobileguy wrote:
So my renewal is on July 2nd. I have 4 dollars of funds remaining. I went and made a payment to cover the amount due. I never got any confirmation that the payment was successful. So I tried again but got a message saying that I already have enough funds in my account to cover next month’s renewal. But my available funds still show 4 dollars. Usually when I do this, the funds get updated right away. Thoughts?

What's your renewal date now?

If you used a payment card, does it show a charge?

Re: Funds not showing updated balance?

mobileguy — Mon, 29 Jun 2020 02:05:35 GMT

Not sure if I want to add more funds right now. The system appears to believe that I have enough to cover my next payment but my funds show otherwise.

Re: Funds not showing updated balance?

RossN — Mon, 29 Jun 2020 02:07:10 GMT

@mobileguy that is indeed odd do you have a couple of accounts possibly paying the wrong one? or maybe the payment just didn't go through? if you paid with a cc can you check to see if a payment went through?

Re: Funds not showing updated balance?

hairbag1 — Mon, 29 Jun 2020 02:08:57 GMT

@mobileguy wrote:
Not sure if I want to add more funds right now. The system appears to believe that I have enough to cover my next payment but my funds show otherwise.

You should be able to deposit any amount you want into Available Funds. Please double check on when your renewal date is and let us know.

Re: Funds not showing updated balance?

mobileguy — Mon, 29 Jun 2020 02:09:03 GMT

@RossN , I only have one account. The payment must have gone through because when I tried a second time, I got a message saying that I already have enough funds in my account to cover the renewal.

Re: Funds not showing updated balance?

RossN — Mon, 29 Jun 2020 02:11:27 GMT

@mobileguy

@mobileguy wrote:
@RossN , I only have one account. The payment must have gone through because when I tried a second time, I got a message saying that I already have enough funds in my account to cover the renewal.

@mobileguy yea I understand but for piece of mind I would check my cc

Re: Funds not showing updated balance?

mobileguy — Mon, 29 Jun 2020 02:11:50 GMT

@Anonymous , my renewal date still shows July 2nd. I pay with my CC.

Re: Funds not showing updated balance?

mobileguy — Mon, 29 Jun 2020 02:15:44 GMT

@hairbag1 , That's what I usually do and that’s what I did this time too. Just that my funds did not get updated so I'm not sure if the payment did make it or not.

Re: Funds not showing updated balance?

hairbag1 — Mon, 29 Jun 2020 02:15:39 GMT

@mobileguy wrote:
@hairbag1 , That's what I usually do and that’s what I did this time too. Just that mu funds did not get updated so I'm not sure if the payment did make it or not.

Log out and then log back in...see if the amount in Available Funds has been updated.

Re: Funds not showing updated balance?

mobileguy — Mon, 29 Jun 2020 02:16:44 GMT

@hairbag1 , yes, tried that multiple times and no change. Funds still show 4 dollars.

Re: Funds not showing updated balance?

Anonymous — Mon, 29 Jun 2020 02:16:47 GMT

@mobileguy

Maybe try a different browser or incognito/private mode and have a look again.

Re: Funds not showing updated balance?

mobileguy — Mon, 29 Jun 2020 02:21:05 GMT

Thanks everyone for your help so far. Just called *611 and it says I have a balance of 4 dollars. I'll check my CC tomorrow and see if a payment went through. If it did, then I guess I'll need to call up a Moderator?

Re: Funds not showing updated balance?

Daps — Mon, 29 Jun 2020 02:24:19 GMT

Sounds like a glitch. You can check again tomorrow.

If you paid and the balance doesn't show it, you can contact moderators. Click on the green question mark at bottom right to get started. Enter your question into SIMon. Follow/invent prompts until you get to the Contact Us button, click it and a Submit Ticket button should appear.

Re: Funds not showing updated balance?

Anonymous — Mon, 29 Jun 2020 02:26:32 GMT

@mobileguy wrote:
Thanks everyone for your help so far. Just called *611 and it says I have a balance of 4 dollars. I'll check my CC tomorrow and see if a payment went through. If it did, then I guess I'll need to call up a Moderator?

You can call the number on the back of the card and use whatever automated system they have. Or log in to the account. There ought to be at least a pending transaction shown.

Re: Funds not showing updated balance?

mimmo — Mon, 29 Jun 2020 03:23:19 GMT

@mobileguy I don't see it mentioned but what does yourselfserve transaction history show?

Iirc if your cc is on file you should also be able to add funds via 611.