topic Re: Cannot receive CIBC verification code in Get Support

Cannot receive CIBC verification code

FinnFu — Wed, 05 Jan 2022 17:19:47 GMT

I used Fido before, but after I transfer my phone number to public mobile, Some SMS are not received by my phone, like CIBC verification code and card transaction.

Re: Cannot receive CIBC verification code

geopublic — Thu, 30 Jul 2020 22:38:22 GMT

@FinnFu In the past some customers have reported that it took 48 hours for them to be able to receive the verification codes. Some banks have a built in delay when the customers Mobile Network is switched to protect against sim jacking.

Re: Cannot receive CIBC verification code

shep22 — Thu, 30 Jul 2020 23:13:59 GMT

@FinnFu wrote:
I used Fido before, but after I transfer my phone number to public mobile, Some SMS are not received by my phone, like CIBC verification code and card transaction.

@FinnFu hi I would suggest calling CIBC customer support maybe they can help bypass any security issues

Re: Cannot receive CIBC verification code

esjliv — Thu, 30 Jul 2020 23:35:25 GMT

Hello @FinnFu ,

Yes, I recall another user saying something about an issue with not receiving texts from their bank...I do not notice a solution for that one though.

Maybe inquire by contacting the Moderator_Team via private message using this link.

While you're waiting try these things:

*enable/disable airplane mode

*login to your self serve and enable/disable lost/stolen mode(resets the sim network)

*reset your network settings

*go to your text app settings and delete the cache

*restart

Re: Cannot receive CIBC verification code

will13am — Thu, 30 Jul 2020 23:50:29 GMT

@FinnFu , I am a CIBC customer and I have no issues receiving SMS for 2FA, notifications, etc. I don't know what to say. Maybe ask the moderator team to give your account a reset.

Re: Cannot receive CIBC verification code

berniedes — Wed, 19 Aug 2020 09:55:01 GMT

HI I am also with CIBC and do not have any problem getting the code by SMS , no delay

Re: Cannot receive CIBC verification code

towcheng2000 — Thu, 12 Nov 2020 14:11:39 GMT

I ported number from Bell ( Nov 2020 ), it took me about 36 hours to start getting SMS from CIBC and Questrade. I have no problem getting other SMS as soon as the number porting completed.