topic Re: Port Number from kodoo in Get Support

Port Number from kodoo

boldmoves — Tue, 04 Jan 2022 18:24:00 GMT

Hi,

I'm trying to port my number from kodoo and I keep getting this message:

Your Old Service Provider rejected your transfer request. Common mistakes:

• Account Number doesn’t match Old Service Provider records
• Equipment Serial Number doesn’t match Old Service Provider records
• Security PIN doesn’t match Old Service Provider records
• Alternate Contact Number format (should be 10-digits, no spaces, no dashes)
• Did not check the “I am authorized…” checkbox

My kodoo account is still active and working. I inserted my new PM SIM card in my phone and it seems to work fine. I can make calls and send and receive texts.

I called kodoo and they said there is no problem on thier end. I should contact PM and get help.

So here I am.

Help, please.

Re: Port Number from kodoo

jheili99 — Mon, 12 Dec 2016 20:08:45 GMT

hi..

you would have to send a private message to one of the moderators....details on how to do that can be found here:

http://productioncommunity.publicmobile.ca/t5/Knowledge-Base/All-you-need-to-know-about-our-Community-Moderators/ta-p/76452

if you try to port koodo post pay service details on how to do that can also be found in this forum..

if you try to port koodo pre-paid you will need a moderator assistance

cheers

Re: Port Number from kodoo

Wa — Mon, 12 Dec 2016 20:06:46 GMT

Hello Thanks to post a thread so community can help you. Just to sort out the things to help in a better way. You mean your both sims aare working fine, and you want to port your number from Koodo to Public Mobile is it right??

Re: Port Number from kodoo

Canis — Mon, 12 Dec 2016 20:11:29 GMT

Hi,

Definitely contact them via private email.

Send an email using the "Get Help" Menu

Follow the menu

good luck

Re: Port Number from kodoo

imcphers — Mon, 12 Dec 2016 20:35:44 GMT

Read this post, follow the instructionon what information to include and how to send a private message.

http://productioncommunity.publicmobile.ca/t5/Announcements/Information-required-before-sending-a-message/m-p/85858

Re: Port Number from kodoo

imcphers — Mon, 12 Dec 2016 20:38:41 GMT

If you want to try the port again, - Tick the I am authorized box first, only use the account #, do not use IMEI, do not use PIN and use an alternate phone number that is not the number you are trying to port.

Re: Port Number from kodoo

boldmoves — Tue, 13 Dec 2016 04:25:59 GMT

Yes, that is right.

Re: Port Number from kodoo

Wa — Tue, 13 Dec 2016 04:29:28 GMT

Call Telus ask them to send a request for port out your number to koodo

Re: Port Number from kodoo

jib — Thu, 05 Jan 2017 02:26:17 GMT

I'm trying to transfer my old phone number over from Koodo. I keep getting that my Old Service Provider rejected the transfer. I'm 100% sure all of my info is correct. What do I do?

Re: Port Number from kodoo

Shazia_K — Thu, 05 Jan 2017 14:28:36 GMT

Hey @jib,

Sorry to hear about this,

Can you please send me a private message with

-Public Mobile SIM card #

-The phone # you are porting

-Account # with your old provider

Thanks,

Shazia

Re: Port Number from kodoo

boldmoves — Thu, 05 Jan 2017 19:15:36 GMT

Issue has been resolved. Thanks.

Re: Port Number from kodoo

draslam — Fri, 09 Aug 2019 14:57:23 GMT

I would like to port in from kodoo to public. Both number are active.

Re: Port Number from kodoo

ChuckYeah — Fri, 09 Aug 2019 14:59:52 GMT

Should start your own thread for visibility. Is your koodo account prepaid, and is it still active?

Re: Port Number from kodoo

GinYVR — Fri, 09 Aug 2019 15:00:35 GMT

@draslam Just use the form in your selfserve

If you are Koodo Prepaid then send a note to the moderators afterwards.

Re: Port Number from kodoo

ChuckYeah — Fri, 09 Aug 2019 15:02:04 GMT

@ChuckYeah wrote:
Should start your own thread for visibility. Is your koodo account prepaid, and is it still active?

Click here to do so: https://productioncommunity.publicmobile.ca/t5/forums/postpage/board-id/self_serve

Re: Port Number from kodoo

TAHER — Sun, 25 Aug 2019 14:54:46 GMT

HI IAM TRYING PORT MY NUMBER FROM KODDO

SINCE FROM LAST 3 WEEK STILL NUMBER NOT PORT

MY ACCOUNT NUMBER AND MY PIN EVERY THING CORRECT

STLL MY NUMBER NOT PORTED CAN U HELP ME PLS THANK YOU

Re: Port Number from kodoo

TAHER — Sun, 25 Aug 2019 19:10:21 GMT

CAN YOU MESSAGE OR CALL ME ON THIS PUBLIC xxxxxxxxxxxx

IAM TRYING TO PORT FROM KODDO xxxxxxxxxxxx TILL I DIN T GET

I CALL KODDO THEY ARE SAYING THEY RELESE NUMMBER TO PORT

BUT PUBLIC MOBILE PROVIDER NOT DOING IT PLEASE CAN YOU HELP

edited by computergeek541: personal information removed

Re: Port Number from kodoo

Dunkman — Sun, 25 Aug 2019 15:17:20 GMT

@TAHER

Have you already tried to port your number via self service account?

You will need to contact moderator if your port has failed.

Send a private message to moderator through the following link :

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

It will take 1-2 days to respond.

Also, please remove personal information from public forum.

Re: Port Number from kodoo

Anonymous — Sun, 25 Aug 2019 15:17:49 GMT

@TAHER wrote:
HI IAM TRYING PORT MY NUMBER FROM KODDO
SINCE FROM LAST 3 WEEK STILL NUMBER NOT PORT
MY ACCOUNT NUMBER AND MY PIN EVERY THING CORRECT
STLL MY NUMBER NOT PORTED CAN U HELP ME PLS THANK YOU

Was this Koodo prepaid or Koodo postpaid?

If prepaid then you'll need to contact the @Moderator_Team < Click this.

If postpaid then this should have been a simple matter of using the transfer number or change number feature.