topic Re: iPhone Xr data not working in Get Support

iPhone Xr data not working

Rachels — Wed, 05 Jan 2022 17:19:02 GMT

I just switched to PM today and this is an old phone from the Telus network. I have searched and can’t find anything else to try.

I have reset my network settings and input the correct sp.mb.com in the cellular data settings. It still does not work. I then reset the network settings from the bottom of the general setting and put it back in. Still no good. Then I tried isp.mb.com but that didn’t work either. I have rebooted it after each thing as well.

what else is there to try?

Re: iPhone Xr data not working

Jb456 — Wed, 29 Jul 2020 23:06:11 GMT

Try airplane mode for 5 minutes. If that don't work try connecting to iTunes to see if it pushes an update.

Welcome to Public Mobile 🙂. If you used a referral code for a $10 signup bonus please allow 72 hours for the credit to be applied.

Re: iPhone Xr data not working

gblackma — Wed, 29 Jul 2020 23:10:21 GMT

@Rachels you shouldn't have to input apn settings for an iPhone Xr. Try @Jb456 's suggestions. If they fail reset your network settings and restart your phone if it doesn't automatically do so. Enable data, sms and mms and try sending an mms message and surfing the internet.

Re: iPhone Xr data not working

Rachels — Wed, 29 Jul 2020 23:33:55 GMT

None of this has worked. If I reset the app it defaults to isp.telus.com

Re: iPhone Xr data not working

esjliv — Wed, 29 Jul 2020 23:45:10 GMT

@Rachels wrote:
None of this has worked. If I reset the app it defaults to isp.telus.com

@Rachels

Did you do these steps?:

Reset network settings on Apple iPhone XR

Tap on Settings from the Home screen.
Next, tap General.
Scroll down to and then tap Reset to continue.
Select the option to Reset Network Settings.
If prompted, enter the correct passcode for your device.
Then tap the option to confirm network settings reset.

Additionally, have you used this phone with a previous provider - Telus. I wonder if it is locked?

https://www.telus.com/en/mb/support/article/unlock-mobile-device?lang=en&prov=mb

Unlock your TELUS mobile device Information on how to unlock your TELUS mobile device

In this article

Device eligibility

Contact us to unlock your device by calling 1-866-558-2273. We recommend calling from a different device so we can assist you with the unlock steps.

Note: We don't offer self-serve unlocking capabilities at the present time.

Device eligibility

Your device must meet all eligibility conditions below. TELUS may refuse any unlock request that appears intended to defraud TELUS or its customers.

Device is locked to the TELUS network (TELUS can only unlock TELUS devices)
Device is not flagged as lost or stolen

Re: iPhone Xr data not working

Rachels — Wed, 29 Jul 2020 23:43:31 GMT

I did. It defaults back to isp.telus.com.

Re: iPhone Xr data not working

Jb456 — Wed, 29 Jul 2020 23:45:43 GMT

@Rachels can you try MANUALLY selecting a network rather than automatic.

Re: iPhone Xr data not working

Rachels — Wed, 29 Jul 2020 23:54:13 GMT

It makes sense that it would be locked. I’ll see what I can figure out. Thank you.

Re: iPhone Xr data not working

Jb456 — Wed, 29 Jul 2020 23:57:05 GMT

@Rachels also check if your phone needs an update.

If you look at about phone it may show something like below.

Not to familiar with iPhones (sorry) but there must be an option In the phone to check for updates?

Re: iPhone Xr data not working

gpixel — Thu, 30 Jul 2020 04:40:54 GMT

@Rachels

Tap Settings > General > About. If an update is available, you'll see an option to update your carrier settings.
you can factory reset the device which deletes all your files and reverts the phone back to default. make sure to back up your files, I'd you decide to do the reset