topic Re: sim card in Get Support

sim card

depoward — Wed, 05 Jan 2022 17:18:55 GMT

Never received SIM card, have been waiting over a month

Re: sim card

gblackma — Wed, 29 Jul 2020 17:49:31 GMT

@depoward contact the moderators and ask them to resend you one or for a credit if you already activated. There are 2 ways to contact the Moderator Team:

Faster response- Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to the Moderator Team. Click here to get started.
Slower- Alternatively, you can send a private message to the Moderators by clicking here. You’ll need to be logged in to your Community account for the link to work.

Once connected to Simon, you will be asked to log in again with your community user name and password. Please do, this allows you to continue and send your message.
- Check your private message sent box (click on the envelope top right of your screen) to make sure the message was sent.

- Keep an eye on the envelope top right of your screen. The mods answer will show up there. When it does, you will be asked to verify your self service account, with your password and login. Doing so allows the process to continue. Stay safe.

Welcome to PM .

Re: sim card

computergeek541 — Wed, 29 Jul 2020 17:50:35 GMT

@depoward wrote:
Never received SIM card, have been waiting over a month

If you ordered this sim card direclty from Public Mobile, please send a private message to Moderator_Team by clicking on the followiing link: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: sim card

computergeek541 — Wed, 29 Jul 2020 17:52:19 GMT

@gblackma wrote:
@depoward contact the moderators and ask them to resend you one or for a credit if you already activated. There are 2 ways to contact the Moderator Team:
Faster response- Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to the Moderator Team. Click here to get started.
Slower- Alternatively, you can send a private message to the Moderators by clicking here. You’ll need to be logged in to your Community account for the link to work.
Once connected to Simon, you will be asked to log in again with your community user name and password. Please do, this allows you to continue and send your message.
- Check your private message sent box (click on the envelope top right of your screen) to make sure the message was sent.
- Keep an eye on the envelope top right of your screen. The mods answer will show up there. When it does, you will be asked to verify your self service account, with your password and login. Doing so allows the process to continue. Stay safe.
Welcome to PM .

In this case, I don't believe that SIMon would be an option. There wouldn't be phone number and account to get past the verification steps, assuming that the member never got a sim card from somewhere else.