topic Re: Unable to access voicemail! in Get Support

Unable to access voicemail!

SAM-A — Wed, 05 Jan 2022 17:18:35 GMT

Hi there!

I just joined PM, and I am not able to access the voicemail for my number. I tried calling on the voicemail twice but did not reach the other end.

I am using iphone.

Thank You!

Re: Unable to access voicemail!

Anonymous — Fri, 26 Jun 2020 05:16:46 GMT

@SAM-A wrote:
Hi there!

I just joined PM, and I am not able to access the voicemail for my number. I tried calling on the voicemail twice but did not reach the other end.

I am using iphone.

Thank You!

Maybe restart the phone.

Flip in/out of airplane mode.

Are you pressing and holding the 1 key in your dialer?

Try calling 17785804001 and see what you get.

Re: Unable to access voicemail!

Jb456 — Fri, 26 Jun 2020 05:19:59 GMT

You can also dial your cell number and it will bring you to your voicemail. Does that work?

Re: Unable to access voicemail!

gpixel — Fri, 26 Jun 2020 05:32:25 GMT

@SAM-A reset your network settings

1. From the home screen navigate to Settings>General>Reset
2. Tap Reset Network Settings
If prompted enter your passcode
3. Tap Reset Network Settings
4. Restart your phone

Re: Unable to access voicemail!

Nezgar — Fri, 26 Jun 2020 05:54:37 GMT

@SAM-A

If there is any issue with incoming calls not being routed to voicemail, dial this on your phone to reset all 3 conditional forwards to your designated voicemail number: ##004#

Here is a list of all local voicemail access numbers across Canada. Dialing any one of them should work the same:

https://productioncommunity.publicmobile.ca/t5/Discussions/Updated-list-of-Voicemail-Access-Numbers/m-p/498446#M106548

Furthermore, I'm not an iPhone guy, but I found these steps you can try:

Check Current Voicemail Retrieval Number on an iPhone (Should match one of the numbers in the previously linked list)

Click the Phone icon.
Choose Keypad.
Input *#5005*86#.
Press Call to show the status.

Program New Voicemail Retrieval Number on an iPhone

Click the Phone icon.
Choose Keypad.
Input *5005*86*123#. <-- Replace '123#' with 1+the number previously noted, or another from the previously linked list
Press Call to program the number.

Re: Unable to access voicemail!

jennynguyen1993 — Tue, 11 Aug 2020 23:58:27 GMT

I can't access my voicemail when I dial 1. It shows Error. How can I even check my voicemails later?

Re: Unable to access voicemail!

Nezgar — Wed, 12 Aug 2020 05:26:35 GMT

@jennynguyen1993 wrote:
I can't access my voicemail when I dial 1. It shows Error. How can I even check my voicemails later?

Instead, you can dial any of the local voicemail access numbers listed on this page:

https://productioncommunity.publicmobile.ca/t5/Using-Your-Service/Unable-to-access-voicemail/m-p/578404#M118773

If you have an iphone, see instructions in my previous post to yours. If you have an android, you can try to set it to one of the numbers in that link.