topic Re: My data not working in Get Support

My data not working

Lorin33 — Wed, 05 Jan 2022 17:18:34 GMT

I have data and I turned on data on my cell and not working ...

My phone works but data not.

Also I cannot send or receive the picture mesage.

Thanks

Re: My data not working

gblackma — Wed, 29 Jul 2020 13:28:26 GMT

@Lorin33 try a network reset and restart your phone if it doesn't automatically do so.

Reset your Network Settings.

Go to Settings > General > Reset > Reset Network Settings. This also resets Wi-Fi networks and passwords, cellular settings, and VPN and APN settings that you've used before.

Stay safe.

Re: My data not working

mh1983 — Wed, 29 Jul 2020 13:31:23 GMT

Hopefully the network reset clears it up, but just in case here's a KB article that has other suggestions to try: https://support.apple.com/en-us/HT201415

Re: My data not working

Triguy — Wed, 29 Jul 2020 13:37:55 GMT

Check your APN settings.

https://productioncommunity.publicmobile.ca/t5/Announcements/iPhone-Update-and-APN-settings/m-p/1610#M41

Re: My data not working

benfatto — Wed, 29 Jul 2020 14:14:37 GMT

@Lorin33 Which model iPhone do you have?

iPhone 3/4 APN settings cannot be updated manually. You will need to connect to wifi, access http://www.unlockit.co.nz/mobilesettings/ with Safari, then follow the directions there.

MMS text will not work with iPhone 4.; detailed info is here: https://productioncommunity.publicmobile.ca/t5/Phones-Hardware/FYI-iOS-and-APNs/m-p/323119/highlight/true#M24563

Re: My data not working

LurganIeUk — Wed, 29 Jul 2020 14:45:36 GMT

@Lorin33 wrote:
I have data and I turned on data on my cell and not working ...
My iPhone works but data not.
Also I cannot send or receive the picture mesage.
Thanks

As mentioned reset your APN settings, reseat the SIM card and reboot your iPhone.

What model of iPhone do you have?

Re: My data not working

Lorin33 — Wed, 29 Jul 2020 14:48:16 GMT

I do not have iPhone

I have ACER

Re: My data not working

Anonymous — Wed, 29 Jul 2020 14:50:17 GMT

@Lorin33 wrote:
I do not have iPhone
I have ACER

Your first post said iphone. Is that like Kleenex? 🙂

Re: My data not working

geopublic — Wed, 29 Jul 2020 14:52:54 GMT

@Lorin33 wrote:
I do not have iPhone
I have ACER

@Lorin33

Make sure data is turned on and you have the correct APN settings.