topic Re: Cannot call out. Cannot text out. in Get Support

Cannot call out. Cannot text out.

JK8 — Wed, 05 Jan 2022 17:18:33 GMT

I just activated online with a voucher. I can receive calls. I can receive texts. Got a new number.

I cannot make outgoing calls. I cannot send any texts. I have a iPhone 6.
$15 plan. @gpixel I spoke too soon about the problem being fixed.

Re: Cannot call out. Cannot text out.

gpixel — Wed, 29 Jul 2020 06:27:25 GMT

@JK8

try restarting your phone
enable/disable airplane mode
update your carrier settings
turn off your phone remove the sim turn on the phone and reinsert and see what happens
check to see if do not disturb is disabled

Re: Cannot call out. Cannot text out.

JK8 — Wed, 29 Jul 2020 06:27:35 GMT

@gpixel wrote:
@JK8 try resetting your network settings

1.. From the home screen navigate to Settings>General>Reset
2. Tap Reset Network Settings
If prompted enter your passcode
3. Tap Reset Network Settings
4. Restart your phone

Did this and restarted twice. Now working. Thanks @gpixel

Re: Cannot call out. Cannot text out.

geopublic — Wed, 29 Jul 2020 06:30:34 GMT

@JK8 power down your device. Remove the sim card wait 5 minutes, reinsert the sim card power up and test.

If it's still a problem submit a ticket to PM by clicking the ? bottom right of your screen.

Re: Cannot call out. Cannot text out.

geopublic — Wed, 29 Jul 2020 14:47:37 GMT

@JK8 wrote:
@gpixel wrote:
@JK8 try resetting your network settings

1.. From the home screen navigate to Settings>General>Reset
2. Tap Reset Network Settings
If prompted enter your passcode
3. Tap Reset Network Settings
4. Restart your phone
Did this and restarted twice. Now working. Thanks @gpixel

@JK8 Resetting network settings as recommended above will have no effect for calling issues. It appears gpixel4 edited his original reply otherwise I would have not posted my response.