topic Re: $15.00 credit in my account not used for payment in Get Support

Re: $15.00 credit in my account not used for payment

mymymy416 — Wed, 05 Jan 2022 17:18:28 GMT

I also subscribe to a $15 plan and autopay and my account is in a suspended status. Please help! I am unable to make and receive calls.

Re: $15.00 credit in my account not used for payment

computergeek541 — Fri, 26 Jun 2020 03:34:37 GMT

If autopay has failed and since calls are not working, I would suggest manually aoplying a $15 top up to try to get your services working again. What's your Public Mobile account balance?

Re: $15.00 credit in my account not used for payment

Anonymous — Fri, 26 Jun 2020 03:35:47 GMT

@mymymy416 wrote:
I also subscribe to a $15 plan and autopay and my account is in a suspended status. Please help! I am unable to make and receive calls.

Try to make a manual payment with your registered card.

Or buy a voucher in stores or online to renew your service.

What happens if you click on the reactivate button in that upper right area?

Edit: slow

Re: $15.00 credit in my account not used for payment

Staliger — Fri, 26 Jun 2020 03:42:41 GMT

@mymymy416 do a manual payment, click Reactivate button, and restart your phone.

Re: $15.00 credit in my account not used for payment

mymymy416 — Mon, 29 Jun 2020 19:12:27 GMT

I will try right now this is borderline horrible.