topic Re: Invalid SIM in Get Support

Invalid SIM

Oscar9201 — Wed, 05 Jan 2022 17:18:23 GMT

I´ve problem trying to activate my SIM card, when I'm activating and I´m trying to continue with the process the website say Invalid Sim Card. I don´t know how to fix it. I hope that you can help me with that soon. Thanks.

Re: Invalid SIM

Jb456 — Tue, 28 Jul 2020 23:14:39 GMT

Did you pass the payment section?

If yes check if your card was charged.

If it was charged put your sim card in your phone it will likely work.

If it does work and you were charged go to link below to create your self serve account.

https://selfserve.publicmobile.ca/self-registration/

If you were not charged. System locks sim for 50 minutes. Wait one hour, clear internet cookie/history cache open a fresh browser in incongnito mode and try again.

Don't forget a referral code for a $10 sign up bonus. If you used one and were charged and service works the credit will be applied within 72 hours.

Welcome to Public Mobile 🙂

Re: Invalid SIM

esjliv — Tue, 28 Jul 2020 23:38:58 GMT

@Oscar9201 wrote:
I´ve problem trying to activate my SIM card, when I'm activating and I´m trying to continue with the process the website say Invalid Sim Card. I don´t know how to fix it. I hope that you can help me with that soon. Thanks.

Hi @Oscar9201 ,

You could have timed out. You only have a certain amount of time to complete activation. That same message happened to me when I was taking too long.

Wait an hour and try again.

Clear your cache before you try again.

Welcome! 🙂

Re: Invalid SIM

kselmak — Tue, 28 Jul 2020 23:48:25 GMT

Hi @Oscar9201

Wait for an hour then try again in incognito mode, and also clean your browser cache before you restart.

How far did you get?

Also triple check the number, it's very easy to mistype

Welcome aboard

Re: Invalid SIM

geopublic — Tue, 28 Jul 2020 23:45:44 GMT

@Oscar9201 If you got that error the very first time you tried activating then that sim has been previously activated. If the sim is new then just wait about an hour for the session lock to clear and try again.

Re: Invalid SIM

Staliger — Wed, 29 Jul 2020 00:54:16 GMT

@Oscar9201 Did you wait for an hour and try again? What is the result? Please let us know so we could assist further if needed. Thanks and welcome to PM.

Re: Invalid SIM

computergeek541 — Tue, 22 Sep 2020 01:35:30 GMT

Re: Invalid SIM

mehulspandya — Tue, 22 Sep 2020 01:36:37 GMT

No I have not reach upto payment section.