topic Re: Refound the balance in Get Support

Rewards

ibramal — Wed, 05 Jan 2022 17:18:04 GMT

Hi, Yesterday I signed up with Public Mobile and used a friend's referral code . I was told I will receive a one time $10 credit. I just checked my account and cannot see it.

Kindly advise how I can get the credit.

Thank you.

Ibra

Re: Rewards

geopublic — Thu, 25 Jun 2020 14:49:42 GMT

@ibramal It can take up to 72 hours to appear. If the code was accepted during activation there is no need to worry.

Re: Rewards

gblackma — Thu, 25 Jun 2020 14:48:36 GMT

@ibramal it usually appears within 72 hours of activation. Welcome to PM. Stay safe.

Re: Rewards

ibramal — Thu, 25 Jun 2020 14:49:55 GMT

Thank you very much. I will check it later then.

Re: Rewards

fdrcamb519 — Thu, 25 Jun 2020 14:50:01 GMT

@ibramal

Definitely will receive It before your next payment

Re: Rewards

ibramal — Thu, 25 Jun 2020 14:52:27 GMT

Glad to be here. Great team and service.

Thank you all.

Re: Rewards

shaker — Thu, 25 Jun 2020 14:53:46 GMT

You can always drop a reminder to the Moderator Team below:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Regards.

Re: Rewards

kselmak — Thu, 25 Jun 2020 14:58:44 GMT

@ibramal ask your friend if (s)he got you in referral list, if you are there it's fine, if not then something went wrong and you better contact moderators.

Welcome to Publicmobile

Re: Rewards

Barbie2 — Thu, 25 Jun 2020 15:20:49 GMT

@ibramal

it can take up to 72 hours. If you still do not see it click not eh question mark and ask customer service to credit you the rewards that are due.

Enjoy today 🙂

Refound the balance

creceavasile — Thu, 25 Jun 2020 15:40:38 GMT

Hi there How can I I refound my balance back to my credit card?

Re: Refound the balance

Dunkman — Thu, 25 Jun 2020 15:43:21 GMT

@creceavasile wrote:
Hi there How can I I refound my balance back to my credit card?

@creceavasile

More details would be helpful.

Generally speaking, PM does not refund balance to credit card. It is a prepaid system. No refunds or pro-rated plans.

You can use balance for future payments.

Re: Refound the balance

creceavasile — Thu, 25 Jun 2020 15:48:45 GMT

I did by mistake an extra payment for 40$. So I have 40$ balance on my account what i want to be refunded back on my Mastercard because I want to change to another provider this week.

Re: Refound the balance

Dunkman — Thu, 25 Jun 2020 15:52:11 GMT

@creceavasile wrote:
I did by mistake an extra payment for 40$. So I have 40$ balance on my account what i want to be refunded back on my Mastercard because I want to change to another provider this week.

@creceavasile

Then you will need to contact moderator. No guarantees that there will be a refund though.

Click on the question mark on right lower corner of website. Type: contact moderator. Follow prompts to submit ticket for moderator help. It will take some time for response though.

Re: Refound the balance

gblackma — Thu, 25 Jun 2020 15:53:44 GMT

Then you have to co tact the moderators and explain yhat by mistake you paid twice and ask them for a refund @creceavasile . This is a prepaid service. There are no guarantees of refunds. Stay safe.

Re: Refound the balance

shaker — Thu, 25 Jun 2020 16:06:29 GMT

Only hope is the Moderator Team.

Message them below:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Regards,

Re: Refound the balance

Barbie2 — Thu, 25 Jun 2020 16:24:10 GMT

@creceavasile there are no refunds.

You can try to sell your account to someone. Only if you do not want the same number.