topic Re: starting up in Get Support

starting up

hal2 — Wed, 05 Jan 2022 17:18:01 GMT

im trying to activate my phone but its telling me my sim number is invalid

Re: starting up

Triguy — Tue, 28 Jul 2020 16:00:22 GMT

Try using a different browser. Also clear your cache and cookies then reboot. Wait an hour between attempts to setup your account.

Re: starting up

will13am — Tue, 28 Jul 2020 16:02:38 GMT

@hal2 , if you have any problems on first attempt, often the SIM card is session locked for about an hour. So, you need to wait a bit and then try again. Try using incognito mode, delete browser cache.

Re: starting up

gblackma — Tue, 28 Jul 2020 16:04:14 GMT

@hal2 your sim is probably locked from too many attempts. Wait 50 minutes from last attempt, go to private/ incognito mode and try again to activate your SIM card.

Here's 3 articles on activation and porting and the Refer a friend reward if you need them:

1.How to activate https://www.publicmobile.ca/en/bc/get-help/articles/activation-account-set-up
2.How to port https://www.publicmobile.ca/en/bc/get-help/articles/choose-your-phone-number
3. Refer a friend https://www.publicmobile.ca/en/on/get-help/articles/the-refer-a-friend-reward

Please note your previous providers account must be active to port your number. The port will close it once its completed. Welcome to PM. Stay safe.

Re: starting up

Luddite — Tue, 28 Jul 2020 16:10:19 GMT

@hal2 wrote:
im trying to activate my phone but its telling me my sim number is invalid

Is this a message on your phone when first installing the SIM, or during an attempt to activate your newSIM/account?

Re: starting up

computergeek541 — Tue, 28 Jul 2020 16:44:00 GMT

@gblackma wrote:
@hal2 your sim is probably locked from too many attempts. Wait 50 minutes from last attempt, go to private/ incognito mode and try again to activate your SIM card.

SIM cards don't get locked out from too many activation attempts. The 50 minutes wait time applies even after the very first attempt if the customer proceeded past the first page and then tried to go back to change or correct something.

Re: starting up

fdrcamb519 — Tue, 28 Jul 2020 16:51:40 GMT

@hal2

i also recommend restarting your phone

Re: starting up

computergeek541 — Tue, 28 Jul 2020 17:03:21 GMT

@fdrcamb519 wrote:
@hal2
i also recommend restarting your phone

I believe that hal2 is asking about an invalid sim card error message that is shown on the activation website. That isn't related to the phone device.