topic Re: Promotion data rollover on new plan in Get Support

Promotion data rollover on new plan

shneadn — Wed, 05 Jan 2022 17:18:01 GMT

Hi! I have 3GB of unused promotion data, but I would like to downgrade to the $15 plan. Will this data rollover to the new plan or will I lose it?

Re: Promotion data rollover on new plan

zblackma — Thu, 25 Jun 2020 13:36:59 GMT

@shneadn it depends on the type of promotional data. If 2 gigs of the data was the 1 gig promotional Christmas data and the other one given in October, then that will definitely be safe. As for the other gig, as mentioned, it depends on the terms it was received under.

Re: Promotion data rollover on new plan

RossN — Thu, 25 Jun 2020 13:49:00 GMT

@shneadn hello if it is an addon it should roll over, on one of my plans I had a 5 gig bonus when I signed up,a couple of months later I downgraded to the 15 dollar plan it stayed with my new plan what promotion did you receive it from? some promotions specify that you will loose bonus data others do not 😁?

Re: Promotion data rollover on new plan

gblackma — Thu, 25 Jun 2020 13:39:10 GMT

@shneadn if you list the types of promotional data that you are inquiring about, we would be more better able to help you. Welcome to the community. Stay safe.

Re: Promotion data rollover on new plan

shneadn — Thu, 25 Jun 2020 13:46:58 GMT

Similar to you, I received the 3gb as a bonus when I signed up.

Re: Promotion data rollover on new plan

RossN — Thu, 25 Jun 2020 13:51:55 GMT

@shneadn hi just to be safe click on the? Bottom right hand corner Ask Simon to speak to a human this will help create a ticket to speak to a moderator they can tell you for sure if your specific promo is ok to change

Re: Promotion data rollover on new plan

computergeek541 — Thu, 25 Jun 2020 13:58:17 GMT

@shneadn

The terms of the most recent 3GB signup bonus in May states:

"Bonus data will expire if the account becomes inactive or the rate plan is changed."

Re: Promotion data rollover on new plan

Dunkman — Thu, 25 Jun 2020 13:58:25 GMT

@shneadn

It looks like that according to the terms, if you change plans, you will lose the data add on. However, in practical terms, in the past, these data add ons will remain after customers change plans.

Here are the terms and conditions of that promotion:

Terms and conditions
* Offer available from May 26 2020 - May 28 2020 at 11:59PM ET to new customers who activate online using the promo code and email entered online by June 12 2020.

3GB one-time data bonus will automatically be applied to activations on $25/mo rate plans or more after the eligible promo code has been entered online. Bonus data will expire if the account becomes inactive or the rate plan is changed.

Please note it may take up to 2 business days for bonus data to be applied.

This promotion is not stackable with other in-market offers.

This offer is subject to change without notice.

Re: Promotion data rollover on new plan

mimmo — Thu, 25 Jun 2020 14:02:04 GMT

@RossN no need to contact mods.

@shneadn if the data bonus is listed as a seperate add-on then it stays till used up. If it was part of your plan data like the current promo ie bonus data than it is gone when you switch plans.

If you can post a picture of your overview page does spefically the add-on section we can be sure 100%

Edit as mentioned by terms posted above bonus data might be lost.

Re: Promotion data rollover on new plan

benfatto — Thu, 25 Jun 2020 15:06:35 GMT

@shneadn Take a long term view. Even If it's lost and you must buy a couple of data add-ons you'll be far ahead for saving $120/year.