topic Re: Public Mobile services is down July 28/2020 in Get Support

Public Mobile services is down July 28/2020

rsn — Wed, 05 Jan 2022 17:17:58 GMT

I can't make any calls today, I'm in Toronto. What's going on?

Re: Public Mobile services is down July 28/2020

RossN — Tue, 28 Jul 2020 15:13:19 GMT

@rsn wrote:
I can't make any calls today, I'm in Toronto. What's going on?

@rsn hello dial *611 is your service suspended ? what plan are you on, are your other services working?

Re: Public Mobile services is down July 28/2020

gblackma — Tue, 28 Jul 2020 15:13:09 GMT

@rsn what's the make and model of your phone? Thanks. Stay safe.

Re: Public Mobile services is down July 28/2020

Triguy — Tue, 28 Jul 2020 15:13:29 GMT

What plan plan do you have ? If you have a limited plan you may have used up your minutes. Log into your account. Try rebooting your phone.

Re: Public Mobile services is down July 28/2020

Staliger — Tue, 28 Jul 2020 15:18:49 GMT

@rsn Check your self-service account. Maybe Autopay failed. There are no any outages in your area it seems.

Re: Public Mobile services is down July 28/2020

computergeek541 — Tue, 28 Jul 2020 15:20:30 GMT

@rsn wrote:
I can't make any calls today, I'm in Toronto. What's going on?

I'm in Toronto, but there's no issue here. That doesn't mean that there couldn't be a network problem, but I'm not experiencing anything.

Re: Public Mobile services is down July 28/2020

rsn — Tue, 28 Jul 2020 15:20:59 GMT

Just turned off LTE on my iphone 8 reboot and all works now. Strange that all custom phone ring tones missing after all. Thanks for all your replies

Re: Public Mobile services is down July 28/2020

will13am — Tue, 28 Jul 2020 15:26:07 GMT

@rsn wrote:
Just turned off LTE on my iphone 8 reboot and all works now. Strange that all custom phone ring tones missing after all. Thanks for all your replies

There must have been a software glitch that caused your phone to hang on LTE. Phone calls can only go through on 3G. I know of no phone software with LTE only feature in the menu system. I suppose you can go into hidden menus and force settings.

Re: Public Mobile services is down July 28/2020

MeganBeaton1 — Tue, 28 Jul 2020 16:19:33 GMT

Having same issues with no calls lasting more then 40 seconds. Restarted phone, even got a call stating my plan doesnt include talk. Which it does, always pay on time. Frustrating.

Re: Public Mobile services is down July 28/2020

shep22 — Tue, 28 Jul 2020 16:22:04 GMT

@MeganBeaton1 wrote:
Having same issues with no calls lasting more then 40 seconds. Restarted phone, even got a call stating my plan doesnt include talk. Which it does, always pay on time. Frustrating.

@MeganBeaton1 hi what plan are you on,make and model of phone please

Re: Public Mobile services is down July 28/2020

MeganBeaton1 — Tue, 28 Jul 2020 16:25:04 GMT

@shep22 on the $40 unlimited txt and talk. I have an iphone 11.

Re: Public Mobile services is down July 28/2020

shep22 — Tue, 28 Jul 2020 16:28:09 GMT

@MeganBeaton1 wrote:
@shep22 on the $40 unlimited txt and talk. I have an iphone 11.

@MeganBeaton1 that is odd that your calls are cutting out there may be a problem with your account contact the moderators ask Simon the robot here to speak to a human to generate a ticket mention account issues check envelope top right for a response they usually reply between 2-48 hours

Re: Public Mobile services is down July 28/2020

gblackma — Tue, 28 Jul 2020 16:29:00 GMT

@MeganBeaton1 do a network reset and restart your phone if it doesn't automatically do so.

To perform a network reset settings on your iPhone 11, follow these steps:

Step #1. Launch the Settings app from the Home screen.

Step #2. Select General.

Step #3. Scroll down to and tap Reset.

Step #4. Then select Reset network settings from the given options.

Step #5. Enter your device passcode when asked, and then continue.

Step #6. Lastly, select the option to confirm network settings reset on your iPhone 11 device.

Your phone will reboot automatically once the reset is done and restores all network-related settings to their original or default state.

Stay safe.

Re: Public Mobile services is down July 28/2020

MeganBeaton1 — Tue, 28 Jul 2020 16:37:24 GMT

Thanks I ve already tried to troubleshoot with all those steps. I have made a ticket and hopefully my service returns to normal soon.

Re: Public Mobile services is down July 28/2020

rsn — Tue, 28 Jul 2020 17:21:17 GMT

I was advised to turn ON LTE settings by Public Mobile in order to receive governments alerts on my phone but looks like there is some sort of glitch