topic Re: Covid 19 Relief from payments, any financial relief being offered? in Get Support

Covid 19 Relief from payments, any financial relief being offered?

bpopman — Wed, 05 Jan 2022 17:17:54 GMT

Having difficulty coming up with payment on my 3 accounts with Public mobile due to COVID, lost job and CERB not enough to my bills/living expenses..been reading that other cell companies are offering some financial relief during this time for their customers..Is PM doing anything to help its customers?

Re: Covid 19 Relief from payments, any financial relief being offered?

darlicious — Thu, 25 Jun 2020 02:01:24 GMT

@bpopman

Contact the moderators and explain your situation. They look at each situation on a case by case basis.

Re: Covid 19 Relief from payments, any financial relief being offered?

Tanita — Thu, 25 Jun 2020 02:02:59 GMT

hi, sorry to hear about your struggles. Most companies currently have ways to assist their clients when it comes to situations like these. Not sure if there's something in place with PM but maybe reach out to someone and tell them your situation.

Re: Covid 19 Relief from payments, any financial relief being offered?

Tanita — Thu, 25 Jun 2020 02:06:26 GMT

i agree with @darlicious , reaching out to them is ideal. hopefully your struggles end soon.

Re: Covid 19 Relief from payments, any financial relief being offered?

Naepalm — Thu, 25 Jun 2020 02:15:02 GMT

@bpopman

Contact the Moderators and in the heading write financial relief.

How much are the three accounts?

I may be able to help you out. If you are ok with that.

Let me know.

Here is their contact:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Covid 19 Relief from payments, any financial relief being offered?

Jb456 — Thu, 25 Jun 2020 02:21:20 GMT

@Naepalm Awfully nice of you. 👍👏

Re: Covid 19 Relief from payments, any financial relief being offered?

bpopman — Thu, 25 Jun 2020 02:23:31 GMT

@Naepalm Very nice of you..thank you but I will see what PM can do..cheers 2 u sir

Re: Covid 19 Relief from payments, any financial relief being offered?

Naepalm — Thu, 25 Jun 2020 02:25:15 GMT

I am serious though if you need some help message me if they cant. 👍

@Jb456 just doing.my part 😄

Re: Covid 19 Relief from payments, any financial relief being offered?

carlaspapa — Thu, 25 Jun 2020 11:54:30 GMT

The spirit of giving that's so nice of you naepalm. That's what I've seen to be so great about the community here is everybody likes to help people out.

Re: Covid 19 Relief from payments, any financial relief being offered?

Lor091316 — Thu, 29 Oct 2020 14:33:47 GMT

How do I go about covid 19 payment relief

Re: Covid 19 Relief from payments, any financial relief being offered?

Triguy — Thu, 29 Oct 2020 14:36:27 GMT

Submit a ticket to a moderator.

Here’s when and how to contact the Moderator Team:

Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to the Moderator Team. Click here to get started.
Alternatively, you can send a private message to the Moderators by clicking here. You’ll need to be logged in to your Community account for the link to work

Re: Covid 19 Relief from payments, any financial relief being offered?

kb_mv — Thu, 29 Oct 2020 14:36:57 GMT

@Lor091316 wrote:
How do I go about covid 19 payment relief

@Lor091316 You just signed up today on the community, are you brand new to Public Mobile? There is no Covid payment relief program. You could always make your case to a moderator for help.

Re: Covid 19 Relief from payments, any financial relief being offered?

Anonymous — Thu, 29 Oct 2020 14:36:58 GMT

@Lor091316 wrote:
How do I go about covid 19 payment relief

@Lor091316

Sorry that you feel you're in a situation to need to ask.

Scroll up to the top of this thread and see that you need to contact the moderators.