topic Autopayment in Get Support

Autopayment

Nehi — Wed, 05 Jan 2022 17:17:22 GMT

My credit card was expired and so I am out of autopayment reward. Now, can I again apply for autopayment with new card. Am I eligible for that?

Re: Autopayment

Triguy — Mon, 27 Jul 2020 15:21:21 GMT

Yes, you can change your credit card.

https://www.publicmobile.ca/en/bc/get-help/articles/update-or-remove-your-payment-card

Re: Autopayment

popping — Mon, 27 Jul 2020 15:22:48 GMT

@Nehi wrote:
My credit card was expired and so I am out of autopayment reward. Now, can I again apply for autopayment with new card. Am I eligible for that?

Yes, you need to update your cc info and enable autopay.

Re: Autopayment

kselmak — Mon, 27 Jul 2020 15:29:29 GMT

Hi @Nehi

I noticed if I use the button 'replace this card' as opposed to remove then add the card, my autopay doesn't get interrupted.

If you already changed it make sure you enable autopay, sometimes it glitches out and you must do it again.

It should reflect in your reward section the same day, not instantly though. This I why I feel much more comfortable replacing the card

If it's still not showing up after couple of days then contact moderators

https://publicmobile.ca.ada.support/chat/

Tell Simon that rewards are missing, he'll start the ticket for you

Re: Autopayment

Staliger — Mon, 27 Jul 2020 15:46:39 GMT

@Nehi Yes, update you CC info in your self-service account, and Autopay will continue. Make sure all info there is written correctly.