Add on not working

Bla — Wed, 05 Jan 2022 17:17:17 GMT

I just purchased an Add-On (1gig Data...15$ + tax)...and nothing happened. My Visa has been charged. I’m not seeing the data on my account or phone.

Re: Add on not working

Triguy — Mon, 27 Jul 2020 13:37:29 GMT

It is a two step process. You also need to add it to your account.

To purchase Add-Ons using your Self-Serve account, follow these steps:

Click on ‘Purchase Add- Ons’ on the Overview tab and scroll down to the Add-On calculator.
Click the plus sign (+) to add and the minus sign (-) to remove selected Add-ons.
When you’ve added all your desired Add-Ons, click ‘Buy Add-Ons’ or ‘Make a Payment’ below the calculator:
- You will see ‘Make a Payment’ instead of ‘Buy Add-Ons’ if there are not enough funds in your account to make the purchase.
- If you don’t have sufficient funds to purchase the Add-Ons, you will be asked to make a one-time payment equal to the price of the Add-On, less your current available funds. Click ‘Submit’, then ‘Go back’: now the button below the calculator will say ‘Buy Add-Ons’.
Select ‘Confirm my purchase’, and you’re off to the races!