topic Re: Can't access Data in Get Support

Can't access Data

brew — Wed, 05 Jan 2022 17:16:38 GMT

Hi,

New PM customer. I am on a prepaid plan which has a 250 mb data included.

I am using an unlocked Asus Zenfone Max Plus android phone with a second sim card which I use in the USA and I have no issue using data on this sim.

I have followed the instructions on setting up data- https://www.publicmobile.ca/en/bc/get-help/articles/set-up-data-on-an-android-phone using all of the APN settings

Still have no access or indication that it is on a 3g network when I shut off my Wifi.

Can anyone help me out ?

Re: Can't access Data

Barbie2 — Tue, 23 Jun 2020 12:54:09 GMT

@brew

I would check your network settings. See what they are set to. Also check to see if you are connecting to the Public Mobile network.

You can also try taking out your SIM card after you turn your phone off. wait a little bit then put it back in. I have heard this from others that it works sometimes.

And last thing, try resetting your phone to factory reset. Make sure to back up your files.

Barbie ❤

Re: Can't access Data

computergeek541 — Tue, 23 Jun 2020 13:00:25 GMT

@brew Try adding an APN type of default,mms (no space before or after the comma).

Re: Can't access Data

gblackma — Tue, 23 Jun 2020 13:07:19 GMT

@brew could you please post your APN settings so that we can take a look at them? Thanks. Welcome to PM. Stay safe.

Re: Can't access Data

will13am — Tue, 23 Jun 2020 13:17:20 GMT

@brew , make sure that you have the Public Mobile SIM set as the default mobile data SIM in addition to the APN settings already recommended.

Re: Can't access Data

gblackma — Wed, 24 Jun 2020 13:30:48 GMT

@brew use these APN settings basically keep the one that you have now and add the highlighted 2. Stay safe.

APN settings:
Name: Mobile Internet
APN: sp.mb.com
Proxy: Not set
Port: Not set
Username: Not set
Password: Not set
Server: Not set
MMSC: http://aliasredirect.net/proxy/mb/mmsc
MMS proxy: 74.49.0.18
MMS port: 80
MCC: 302
MNC: 220
Authentication type: Not set
APN type: Not set
APN protocol: IPv4
APN roaming protocol: IPv4
APN enable/disable: APN enabled
Bearer: Unspecified
MVNO type: Not set
MVNO value: Not set

Re: Can't access Data

oglat — Tue, 23 Jun 2020 14:50:01 GMT

Side note, you should choose lte as default network.

Can you reset network settings, it will not affect your files.

You may have to do factory reset if nothing will work.

One more thing that can be done is to ask moderators to push settings, you would have to give them your phone make model IMEI.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Can't access Data

brew — Wed, 24 Jun 2020 12:39:54 GMT

checked my APN and currently

" APN type" reads default,mms,supl

with the commas.

Is this wrong?

PS I had a lot of problems getting the text with pictures working, I finally got that to function, and I don't want to mess this up. Please don't ask me to do a factory reset

Also there are under " Cellular network settings"

data roaming- set to enable

Preferred networks- a long list that does not show any networks under Public , but plenty others. Also a option of adding " NEW PLMN" which asks for "Network ID and Network type

This is my APN that is enabled:

Public Mobile -sp.telus.com

name- Public Mobile

APN sb.mb.com

Proxy -not set

Port- not set

Username-not set

Password-not set

Server- not set

MMSC-http://aliasredirect.net/proxy/mmsc

MMSC proxy- 74.49.0.18

MMS port-80

MCC- 302

MNC- 220

Authentication type- not set

APN type- default,mms,supl

APN protocol - IPv4

APN roaming protocol -IPv4APN

APN enable/disable -slide on enable BUT option greyed out

Bearer -unspecified

MVNO type- GID

MVNO value -not set

Re: Can't access Data

Dunkman — Wed, 24 Jun 2020 13:17:49 GMT

@brew

Is it possible that you used up your data already? Check your self service account to see whether your see the 250 mb data counter in the Add on section in the overview page. If you don't see tracker, that means that you ran out of data already.

As for APN settings, you may want to screenshot your settings.

You could also try this website for APN settings for your phone:

https://apn-canada.gishan.net/en

A few things to try with APN:

APN roaming protocol -IPv4~~APN~~

MVNO value: 4D4F

Maybe try network reset.

Re: Can't access Data

Anonymous — Wed, 24 Jun 2020 13:21:16 GMT

@brew

The APN line under name should be sp.mb.com

MMSC should have mb/ before mmsc at the end.

You could try 4D for MVNO value...or even try 4D4F.

Re: Can't access Data

brew — Fri, 26 Jun 2020 12:50:51 GMT

My APN settings are set as you show. Still no data. When I disable wifi., there is no indication of any 3g or 4g network .

Re: Can't access Data

Triguy — Fri, 26 Jun 2020 12:53:39 GMT

Try rebooting your phone. What brand and model of phone do you have ?

Re: Can't access Data

brew — Fri, 26 Jun 2020 12:54:09 GMT

checked self seve account info.

shows this:

250 MB at 3G speed 0.018 / 250 MB

Re: Can't access Data

gblackma — Fri, 26 Jun 2020 13:05:43 GMT

@brew based on that, you have data. According to https://apn-canada.gishan.net/en/apn/public-mobile/asus-zenfone-max-plus-m1 these are your APN settings.

APN settings:
Name: Mobile Internet
APN: sp.mb.com
Proxy: Not set
Port: Not set
Username: Not set
Password: Not set
Server: Not set
MMSC: http://aliasredirect.net/proxy/mb/mmsc
MMS proxy: 74.49.0.18
MMS port: 80
MCC: 302
MNC: 220
Authentication type: Not set
APN type: Not set
APN protocol: IPv4
APN roaming protocol: IPv4
APN enable/disable: APN enabled
Bearer: Unspecified
MVNO type: Not set
MVNO value: Not set

Enter them and save. Enable data and try sending an mms message and surfing the internet.

Re: Can't access Data

brew — Fri, 26 Jun 2020 14:09:10 GMT

tried your suggestion- You could try 4D for MVNO value...or even try 4D4F.

did not work and after I could not send pic text!

Re: Can't access Data

Dunkman — Fri, 26 Jun 2020 14:17:21 GMT

@brew

Can you screenshot your APN settings?

Sometimes the community forum members can pick up a small error/typo that will make the difference.

You could also try your SIM card in another phone. Just to rule out PM service issue. It is still likely a hardware setup issue.

Re: Can't access Data

Anonymous — Fri, 26 Jun 2020 14:22:20 GMT

@brew wrote:
tried your suggestion- You could try 4D for MVNO value...or even try 4D4F.
did not work and after I could not send pic text!

Or try the SIM in the other slot. And re-read a post from will13am way back in this thread.

Re: Can't access Data

brew — Fri, 26 Jun 2020 23:59:47 GMT

did not work. no mms no internet

Re: Can't access Data

Korth — Sat, 27 Jun 2020 00:17:52 GMT

@brew wrote:
APN enable/disable -slide on enable BUT option greyed out

I think this is your problem (if your device runs an Android 8 or later). The other APN settings look correct, but the whole lot of them might be disabled (not in use).

Instead of adding a new APN, you might be able to select another existing APN (for any other network) and edit the setting fields to Public Mobile values.

Many people report that you can insert another SIM card (from any other carrier), then use their APN, then edit the APN to Public Mobile's settings, then save it, then reinsert the Public Mobile SIM card. I've never done it myself, but it seems like a good workaround.

The problem is that Public Mobile does not push APN Settings. The other half of the problem is that many consumer devices do not accept APN Settings which aren't pushed.

There are methods to fix this problem, but they involve rooting the device or moderately advanced technomagic. Details here if you really want to give them a go, although it's far more involved than getting MMS to work or doing hard reset.

Your next best solution is to change carrier or change phone. Or wait indefinitely in the hopes of somebody updating something so it automagically starts working as the manufacturers intended.

Re: Can't access Data

brew — Sat, 27 Jun 2020 00:46:53 GMT

thanks and these are now my settings below:

https://apn-canada.gishan.net/en/apn/public-mobile/asus-zenfone-max-plus-m1

this is working now for MMS text with pictures

BUT still NO data/ internet

settings

APN's

Public Mobile2

sp.mb.com

NAME Public Mobile2

APN sp.mb.com

Proxy-not set

Port-not set

Username-not set

Password-not set

Server-not set

MMSC -- http://aliasredirect.net/proxy/mb/mmsc

MMSC proxy -- 74.49.0.18

MMS port-- 80

MCC -- 220

Authentication type-not set

APN type -not set

APN protocol - IPv4

APN roaming protocol- IPv4

APN enable/disable -APN enabled (switch to enabled,,,,but grayed out,,,but set to right all grayed out and cannot move

Bearer - unspecified

MVNO type- none

MVNO value- not set,,,, but grayed out

I am at my wits end with this situation.

When I turn off my wireless network, I do not get any indication that I am on any public mobile 3g or anything.

This Asus phone was unlocked and I am able to add APN's, but this "APN enabled /disable being grayed out and unable to change value has me stumped.Don't know if this is a factor or not and I was unable to get into developer mode although phone says I have the ability