topic Re: Slow website. Am I the only one? in Get Support

Slow website. Am I the only one?

rossputin — Wed, 05 Jan 2022 17:16:32 GMT

Am I the only one who finds it painfully slow, even just to log in?

Re: Slow website. Am I the only one?

gpixel — Tue, 23 Jun 2020 06:50:56 GMT

@rossputin try using your browser in incognito or private mode. yes I agree, the website is painfully slow... especially when on a desktop

Re: Slow website. Am I the only one?

cavemantoronto — Tue, 23 Jun 2020 06:51:03 GMT

It's working well. Try a different connection like mobile data to compare.

Re: Slow website. Am I the only one?

Naepalm — Tue, 23 Jun 2020 14:42:01 GMT

@rossputin

No, you are not the only one, each page takes 30 seconds or longer to load. It has nothing to do with your device or browser and everything to do with the site and servers that Public Mobile uses to operate.

They could be using a lower budget service in order to keep costs down. it may be the script running in the background for security purposes that they use that runs slower.

But overall it is not only you. 🙂

Have a great day!

Re: Slow website. Am I the only one?

Danchvn — Wed, 24 Jun 2020 00:20:09 GMT

@rossputin I find it comes and goes. Sometimes takes a few seconds but other times much longer. I did try a different browser and incognito mode at time but couldn't tell if it really made much of a difference.

Re: Slow website. Am I the only one?

carlaspapa — Thu, 25 Jun 2020 12:11:25 GMT

I've never noticed it to be slow but my phone is kind of slow anyhow. I've never used it on a desktop or a laptop or a tablet for that matter. I never thought about it having a different experience.

Re: Slow website. Am I the only one?

kenlao1020 — Fri, 26 Jun 2020 00:25:36 GMT

So far I am not experiencing any problem with the website. Try not to open many tabs in a browser at the same time.

Re: Slow website. Am I the only one?

SAM-A — Fri, 26 Jun 2020 06:13:09 GMT

Its slow on phone browser but works fine on laptop. I noticed this as well. While trying to access on phone, it takes extra a few seconds to enter credentials. Hope helps!

Re: Slow website. Am I the only one?

jonezz — Mon, 20 Jul 2020 19:43:14 GMT

I have noticed this as well. Really slow on mobile. To the point that the page doesn't look like it is going to load at all. Then it just pops up. Laptop or PC seem to be fine.

Re: Slow website. Am I the only one?

kb_mv — Mon, 20 Jul 2020 19:50:43 GMT

@Naepalm wrote:
They could be using a lower budget service in order to keep costs down. it may be the script running in the background for security purposes that they use that runs slower.

But overall it is not only you. 🙂

@Naepalm It may be a low budget service but if it is, it's also the same as Koodoo. I experienced the exact same thing prior to coming to PM. Plus their layout is almost identical.