topic Re: activation done, data not working in Get Support

activation done, data not working

bing_liang_Z — Wed, 05 Jan 2022 17:16:27 GMT

My SIM activated, phone number working, but mobile data not working

Jb456 — Sun, 26 Jul 2020 00:54:59 GMT

What is the make and model of your phone?

Check your APN settings. For Android phones try editing to this.

If they don't work try these

Save and reboot phone then try your internet.

You could also try simply resetting your network settings. A reset will erase your saved wifi connections ,etc.

If you used a referral code at sign up for a $10 bonus it will be applied to your account within 72 hours

Welcome to Public Mobile 🙂

gblackma — Sun, 26 Jul 2020 00:56:24 GMT

@bing_liang_Z for more targetted help. What's the make and model of your phone? Thanks.

bing_liang_Z — Sun, 26 Jul 2020 00:58:48 GMT

hmm, some settings are slightly different,

my APN Name: TELUS SP

APN: sp.telus.come

so they are causing problems?

Jb456 — Sun, 26 Jul 2020 01:00:20 GMT

@bing_liang_Z yes that is the issue. Although Public Mobile is owned by Telus. You have to use Public Mobile APN settings.

See my first post.

Add those APN settings. Or edit your current ones.

bing_liang_Z — Sun, 26 Jul 2020 01:14:44 GMT

wowww, cool, changed APN, it worked! Thanks a bunch!

Jb456 — Sun, 26 Jul 2020 01:15:25 GMT

EXCELLENT. Welcome to Public Mobile 🙂 enjoy the savings and stay safe!