topic Re: Invalid Sim on activation in Get Support

Invalid Sim on activation

Lucas678 — Wed, 05 Jan 2022 17:16:20 GMT

I started to activate the card but didn't complete the setup. Then I got it at that screen and later tried to go back into activate that card on a different email account now when I try to put in the SIM card number it comes up as invalid. Please help!

Re: Invalid Sim on activation

gblackma — Sat, 25 Jul 2020 21:53:14 GMT

@Lucas678 check to see if your credit card was charged. If it was insert your SIM into your phone and try to log into your self service account.

If it wasn't, wait 50 minutes from last attempt, clear your browser history, go to private/ incognito mode and try again to activate your SIM card.

Here's 3 articles on activation and porting and the Refer a friend reward if you need them:

1.How to activate https://www.publicmobile.ca/en/bc/get-help/articles/activation-account-set-up
2.How to port https://www.publicmobile.ca/en/bc/get-help/articles/choose-your-phone-number
3. Refer a friend https://www.publicmobile.ca/en/on/get-help/articles/the-refer-a-friend-reward

Welcome to PM. Stay safe.

Re: Invalid Sim on activation

esjliv — Sun, 26 Jul 2020 01:58:55 GMT

Hi @Lucas678 , was it more than one hour in between attempts? Since the time you posted this, now try again.

Have you been since successful?

Do you have any services...texting, calling?

If you still get invalid SIM message (NOTE you will receive this message if you are timing out in the activation process) try logging into your SELF SERVCE account with the 1st email you tried.

If still having issues contact the Moderator_Team via private message using this link.

Welcome to PM! 🙂

Re: Invalid Sim on activation

Lucas678 — Sun, 26 Jul 2020 10:46:32 GMT

I used incognito mode and it worked. Thanks for the help guys