topic Activating cellular service... taking forever in Get Support

Activating cellular service... taking forever

cdalglish — Tue, 04 Jan 2022 18:23:39 GMT

Hi,

My phone has been stuck on "Activating cellular service" for quite some time. It says "this can take up to 5 minutes" but it's been well over 15 and it's still 'trying'. Suggestions?

Re: Activating cellular service... taking forever

ajanda — Sun, 11 Dec 2016 21:20:04 GMT

In the mean time go under settings if its an andriod phone, hit more than cellular networks > network operators and try manually selecting the public mobile network. This setting is usually set to Automatic by default.

Check if you have the correct APN settings as well. http://productioncommunity.publicmobile.ca/t5/Phones-Hardware/How-do-I-set-up-data-APN-on-my-smartphone/td-p/3

If you have not already tried to Private message one of the Mods. I suggest you do this.

It sounds like something the mods might need to address.

Try to PM one of the mods with your relative Account #, SIM Card# etc.. Follow this link on how to send a private message to a Mod: http://productioncommunity.publicmobile.ca/t5/Announcements/Information-required-before-sending-a-me...

Also send the support team an email as well: @this link: https://www.publicmobile.ca/en/on/get-help

**Do not post any of this info on the community threads.

Regards

Re: Activating cellular service... taking forever

Luddite — Sun, 11 Dec 2016 23:14:49 GMT

Other things to try:

- try your SIM in another phone, another active SIM in yours

- reboot the phone

- do a factory reset, after creating a bcakup

- login to your account and confirm it is Active

Also, if porting a number, try your old SIM. If it works just keep using it until the PM SIM is functional. Do not close your old account; that will happen automatically.

Let us know how you make out.