topic Re: Please help! URGENT in Get Support

Please help! URGENT

dinoandreacola — Wed, 05 Jan 2022 17:15:33 GMT

Hi,

I received a text saying that my monthly payment did not go through, when I go to log on to my account online it says invalid password. Then when I try to reset my password it says - Sorry, we’re unable to verify your email address.

I had some issues initially setting up my account but thought it all went through as I got service but I think something is wrong. I'm not sure my account is fully verified.

Please help.

Re: Please help! URGENT

sunflowershine — Fri, 24 Jul 2020 23:50:52 GMT

@dinoandreacola Maybe you haven't set up in "My Account". If this is the case, just set up right now.

Re: Please help! URGENT

NDesai — Fri, 24 Jul 2020 23:51:36 GMT

@dinoandreacola Please contact the moderator team via one of the two following ways described below:

Here’s when and how to contact the Moderator Team:

Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to the Moderator Team. Click here to get started.
Alternatively, you can send a private message to the Moderators by clicking here. You’ll need to be logged in to your Community account for the link to work.

Re: Please help! URGENT

dinoandreacola — Fri, 24 Jul 2020 23:51:57 GMT

I set up my account when I signed up for service.

Is this something different?

Re: Please help! URGENT

sunflowershine — Fri, 24 Jul 2020 23:54:09 GMT

@dinoandreacola It is rare that they can't verify your email if you set up properly. Try forget password and check if you get an email in Junk folder.

Re: Please help! URGENT

esjliv — Sat, 25 Jul 2020 00:03:52 GMT

@dinoandreacola wrote:
I set up my account when I signed up for service.

Is this something different?

Hi @dinoandreacola ,

Please see message from @NDesai , you will need help from the Moderator_team to fix you up, and they will!

Contact the Moderator_Team via private message using this link.

Re: Please help! URGENT

dinoandreacola — Sat, 25 Jul 2020 00:05:17 GMT

Thanks everyone.

All fixed.

Re: Please help! URGENT

gblackma — Sat, 25 Jul 2020 00:08:49 GMT

Is this Payment failure text new? Thanks.