topic Re: Porting from Koodo in Get Support

Porting from Koodo

ccurtis — Wed, 05 Jan 2022 17:15:23 GMT

Hi, I just signed up and am trying to port from a monthly subscription from Koodo. Any help would be appreciated.

Re: Porting from Koodo

esjliv — Fri, 24 Jul 2020 20:46:13 GMT

@ccurtis wrote:
Hi, I just signed up and am trying to port from a monthly subscription from Koodo. Any help would be appreciated.

Hi @ccurtis ,

If your switching from Koodo postpaid your can port-in your number during sim activation. Just have your Koodo account number, name on the Koodo account and Koodo number ready and enter it when choosing your number.

If it's Koodo prepaid then you need to click this link and type in “port request” to be put in touch with a Moderator. Include the Koodo info above.

You will also need to obtain a Public Mobile SIM.

Re: Porting from Koodo

Jb456 — Fri, 24 Jul 2020 20:45:12 GMT

As a new customer, we recommend porting a number at activation with the exception of Koodo Prepaid customers.

We have made some system enhancements to improve the success rate of this activity. So long as the correct information is entered, this process should be seamless

All other customers: To complete your port-in request, please open our chatbot via this link and type in “port request” to be put in touch with a Moderator.

Re: Porting from Koodo

gpixel — Fri, 24 Jul 2020 20:47:25 GMT

i thought for sure I would've been first lol

Re: Porting from Koodo

kb_mv — Fri, 24 Jul 2020 20:52:57 GMT

@ccurtis I ported from Koodoo post paid and had the Mods do it as well through Simon. It was done pretty quick. Welcome to PM

@ everbody, I was Koodo prepaid, disregard!

Re: Porting from Koodo

esjliv — Fri, 24 Jul 2020 20:52:27 GMT

@gpixel wrote:
i thought for sure I would've been first lol

@gpixel lol, been there, done that.

Re: Porting from Koodo

gpixel — Fri, 24 Jul 2020 20:58:10 GMT

@esjliv good stuff! you've been doing a great job lately! 👍

Re: Porting from Koodo

esjliv — Fri, 24 Jul 2020 21:42:20 GMT

@gpixel wrote:
@esjliv good stuff! you've been doing a great job lately! 👍

@gpixel - why thank you! *blush*

The ability to gain and share knowledge is addictive 😃

Re: Porting from Koodo

gblackma — Fri, 24 Jul 2020 21:41:20 GMT

@ccurtis once you activate with a temporary cell phone number, you need to contact the moderators and ask them to port your number. Type " Port Request " and follow the prompts to get to one. Give them the name on the account, number to port and the Koodo account number. There are 2 ways to contact the Moderator Team:

Faster response- Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to the Moderator Team. Click here to get started.
Slower- Alternatively, you can send a private message to the Moderators by clicking here. You’ll need to be logged in to your Community account for the link to work.

Once connected to Simon, you will be asked to log in again with your community user name and password. Please do, this allows you to continue and send your message.
- Check your private message sent box (click on the envelope top right of your screen) to make sure the message was sent.

- Keep an eye on the envelope top right of your screen. The mods answer will show up there. When it does, you will be asked to verify your self service account, with your password and login. Doing so allows the process to continue. Stay safe.

Welcome to PM .