topic Re: Unable to make calls in Get Support

Unable to make calls

Sophie9876 — Wed, 05 Jan 2022 17:15:07 GMT

In my plan it says that I have an unlimited province-wide talk, but when I try to call some numbers within the province I get the message that talk is not included in my plan. This only happens when I call certain numbers, not others which makes me think this is not an issue with me being over some kind of limit. I believe this has to be reset.

Please help!

Thank you

Re: Unable to make calls

gpixel — Fri, 24 Jul 2020 18:13:23 GMT

@Sophie9876 try adding 1 infront of the numbers that aren't working. you can also try resetting your sim network by logging into your self serve and enable/disable lost/stolen mode

Re: Unable to make calls

public1125 — Fri, 24 Jul 2020 18:25:48 GMT

@Sophie9876

What area codes are the ones that are not working ? Maybe some of the newer area codes in your province have not been updated to work correctly ?

Re: Unable to make calls

Sophie9876 — Fri, 24 Jul 2020 18:32:50 GMT

Hi so the area code is 1-250, yesterday calling the same number worked for me though!

Re: Unable to make calls

Sophie9876 — Fri, 24 Jul 2020 18:33:22 GMT

I tried both, neither worked, unfortunately...

Re: Unable to make calls

maximum_gato — Fri, 24 Jul 2020 18:43:43 GMT

@Sophie9876

If it happens a lot you can see if the moderators can reset your account.....generally it goes away in the long term. In the short term give it a few minutes and try again or call a number that always works and then try again. I dont get it often but when i do its either calling voicemail or 611. If it happens twice in a row i call the bf (which goes thru) and afterwards i have no issues calling.

Re: Unable to make calls

public1125 — Fri, 24 Jul 2020 19:09:26 GMT

@Sophie9876

It must be a glitch, just try and redial. Contact the moderators to see if there is something wrong that they can fix. 250 is long standing area code so just might have been a moment when your call could not connect (with a strange message from Public)

Re: Unable to make calls

Luddite — Fri, 24 Jul 2020 19:10:37 GMT

@Sophie9876 said: "In my plan it says that I have an unlimited province-wide talk, "

I have no solution to offer, rather a suggestion that you look carefully at PM's current plans; especially $15 & $25. Unless you must have full LTE speed I am, almost, certain a new plan will be better value. All current plans include Canada wide calling and unlimited texting.