topic Re: New sim in Get Support

New sim

Trucker911 — Wed, 05 Jan 2022 17:15:03 GMT

I am trying to set up a new SIM card for my daughter and I get to the account setup page and fill out all the info and I can’t get to the next page to finish. Any help would be greatly appreciated

Re: New sim

esjliv — Fri, 24 Jul 2020 17:26:38 GMT

Hi @Trucker911 ,

What exactly is happening? Are you getting an INVALID SIM message.

You only have a certain amount of time to complete everything, so if you have timed out, please wait about one hour and try again.

Re: New sim

will13am — Fri, 24 Jul 2020 17:35:42 GMT

@Trucker911 , the activation portal can be finicky at times. Try clearing the browser cache and restarting again. Sometimes incognito mode works well. If you see invalid SIM error, that means your session locked and need to wait about an hour to try again. Check your payment card to see if you have been charged. Don't try to activate again if that happens.

Re: New sim

kselmak — Fri, 24 Jul 2020 17:37:32 GMT

What kind of error message are you getting?

Try using incognito mode with clean cache and try again

You can get assistance here https://chat.telus.com/chat/publicmobile/chat-pm.html?portal=publicmobile&language=en

Re: New sim

Jb456 — Fri, 24 Jul 2020 17:38:29 GMT

Did you pass the payment section?

If yes check if your card was charged.

If it was charged put your sim card in your phone it will likely work.

If it does work and you were charged go to link below to create your self serve account.

https://selfserve.publicmobile.ca/self-registration/

If you were not charged. System locks sim for 50 minutes. Wait one hour, clear internet cookie/history cache open a fresh browser in incongnito mode and try again.

Don't forget a referral code for a $10 sign up bonus. If you used one and were charged and service works the credit will be applied within 72 hours.

Welcome to Public Mobile 🙂