topic Re: Over charged in Get Support

Over charged

Tracyhall1 — Wed, 05 Jan 2022 17:14:59 GMT

I was charge twice. One the regular amount and one with the discounts. I have been a customer for many years now and this is the first time this happened.

Re: Over charged

gpixel — Sat, 20 Jun 2020 16:45:17 GMT

@Tracyhall1 hi, sorry to hear that. you can contact customer support here

https://www.publicmobile.ca/en/bc/get-help/articles/contact-a-moderator

make sure to check your inbox(top right corner envelope icon) periodically, for a message

Moderators are available from Monday to Friday from 8AM to Midnight EST and from Saturday and Sunday from 8AM to 10PM PM EST

Re: Over charged

Staliger — Sat, 20 Jun 2020 16:46:39 GMT

@Tracyhall1 That happened to me several times, but after a day or two, that full amount transactions disappeared themselves. Maybe it can be your case too. If after several days they still on your card, contact moderators about it: https://www.publicmobile.ca/en/on/get-help/articles/contact-a-moderator

Re: Over charged

Triguy — Sat, 20 Jun 2020 16:57:33 GMT

Contact a moderator.

Here’s when and how to contact the Moderator Team:

Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to the Moderator Team. Click here to get started.
Alternatively, you can send a private message to the Moderators by clicking here. You’ll need to be logged in to your Community account for the link to work.

Re: Over charged

NDesai — Sat, 20 Jun 2020 17:16:34 GMT

@Tracyhall1 Can you please post a screenshot of the payment history from your self-serve account? Be sure to hide any personal details. Let's see what exactly happened during the renewal and you were charged twice which i believe very unlikely to happen.

Re: Over charged

RossN — Sat, 20 Jun 2020 17:22:09 GMT

@Tracyhall1 wrote:
I was charge twice. One the regular amount and one with the discounts. I have been a customer for many years now and this is the first time this happened.

@Tracyhall1 hi did you change plans mid cycle? if so you will lose what you paid for old plan and you will be charged again for new plan

Re: Over charged

zblackma — Sat, 20 Jun 2020 17:27:09 GMT

That's unfortunate @Tracyhall1 were these charges actually on your credit card statement? Or did you see them in the transaction history. Sometimes there's a phantom charge that disappears at end of day.

Re: Over charged

Tracyhall1 — Sat, 20 Jun 2020 18:23:15 GMT

They were on my debit visa

Re: Over charged

darlicious — Sat, 20 Jun 2020 19:14:17 GMT

@Tracyhall1

Did either of the charges appear as pending? It can take up to 72 hours for a pending charge to disappear and up to five days for an approved charge to be reversed. You may want to contact the moderators after 72 hours if both charges appear in your bank account as approved.